Full job descriptionTitle: Receptionist & Booking Clerk
Location: Braintree, Essex (Hybrid)
Hours: (Part-Time)
Type: Self-Employed
Pay: £ Base + Bonus/Commission earning opportunity


Our client an Braintree based medical Aesthetics, Skin & Laser Clinic is looking for an experienced, friendly and highly organised Clinic Receptionist to manage our front-of-house service.
You must be extremely confident using a computer, ipad, iphone, booking systems and CRM platforms and have excellent customer service and communication skills.
Part-Time
*3-4 days per week
*Monday: 10.00 am–5.00 pm
*Tuesday: 11.00 am–7.00 pm
*Wednesday: 10.00 am–8.00 pm
*Thursday: 11.00 am–7.00 pm
Responsibilities
*Open the clinic at the beginning of the day and securely lock up when required.
*Welcome clients and check them in on our system.
*Ensure medical history and consent forms are completed.
*Take treatment payments and deposits.
*Check clients out and rebook future appointments.
*Add accurate notes to client records.
*Follow up with clients who have outstanding deposits.
*Respond to enquiries through WhatsApp and social media.
*Manage appointments using the clinic booking system.
*Maintain a professional and welcoming reception area.
*Support the smooth running of the clinic.
Essential requirements
*Previous receptionist, front-of-house or customer service experience.
*Excellent IT, computer and systems skills.
*Experience using booking, CRM or diary-management systems.
*Confident handling payments and client information.
*Excellent communication and people skills.
*Friendly, professional and passionate about customer service.
*Highly organised, reliable and attentive to detail.
*Trustworthy and confident taking responsibility for opening and securing the clinic.
*Must hold a valid driving licence and have reliable access to a vehicle.
*Must live within a reasonable commuting distance of Braintree.
*Available to work all listed hours on-site.
Experience within an aesthetics clinic, beauty salon, medical practice, dental practice or healthcare setting would be highly beneficial.