Full job descriptionJob detailsDetails*Title: Customer Relationship Associate
*Reference: SCC/TP/288594/5643
*Positions: 1
*Salary: £31,659 per annum
*Category: Customer Services & Advice
*Contract type: Permanent
*Working hours: 36 hours per week
*Posted on: 10 August 2026
*Closing date: 27 August 2026
*Directorate: Resources
*Location: Dakota House, Weybridge, Surrey, KT13 0YP
DescriptionWe are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council . We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
The starting salary for this role is £31,659 per annum based on working 36 hours per week. This is a 6-month fixed term contract or secondment opportunity.
We are excited to be hiring a new Customer Relationship Associate to join our fantastic Surrey Pension Customer Relationship team. Our team follows a hybrid schedule, working in-office one to two days per week with an additional one day per month for team meetings, and remotely for the rest. During your first eight weeks you will attend the office three days a week whilst you train and develop in the role.
Our Offer to You
*26 days’ holiday (prorated for part time staff), rising to 28 days after 2 years’ service and 30 days after 5 years’ service
*Option to buy up to 10 days of additional annual leave
*An extensive Employee Assistance Programme (EAP) to support health and wellbeing
*Up to 5 days of carer’s leave per year
*Paternity, adoption and dependents leave
*A generous local government salary related pension
*Lifestyle discounts including gym, travel, shopping and many more
*2 paid volunteering days plus 1 team volunteering day per year
*Learning and development hub where you can access a wealth of resources
About the Role
The Customer Relationship Team serves as the front line for supporting customers and stakeholders, addressing a variety of queries related to the Local Government Pension Scheme through both phone and email. As a Customer Relationship Associate, you will embrace the Surrey Pension team’s culture of high standards and accountability, ensuring the delivery of an exceptional customer experience.
This role will contribute to the success of the Surrey Pension team. Operating with a limited degree of professional independence and autonomy, the role will predominantly undertake operational work with specific responsibility for being the primary point of contact for customers, stakeholders and supporting the Customer Relationship Team Manager.
This includes:
*Providing a high level of customer service at all times
*Responding to high volumes of enquiries within the specified KPIs/SLAs
*Providing accurate information obtained from specialist IT systems or by referring defined complex enquiries to transactional or specialist second line support
*Maintaining information systems to ensure consistency and integrity of data
*Contributing to, and recommending changes and improvements to develop the level of service provided by the team
This role provides an excellent opportunity to gain further knowledge and experience within the service.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
*Minimum 5 GCSEs at Grade C or above (or equivalent alternative) or able to evidence ability at an equivalent level
*Good written and oral communication skills with the ability to build sound relationships with customers
*Good administrative, organisational and analytical skills
*Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative
*Competent in a range of IT tools