Full job descriptionBusiness Support OfficerContract Duration: 1 September - 7 December 2026
Location: Civic Centre, SO14 7LY
Role PurposeThe Business Support Officer will provide professional, flexible and customer-focused administrative support to internal and external customers. The role will support day-to-day business operations, ensuring work is completed accurately, efficiently and within agreed timescales.
Key ResponsibilitiesAdministration & Business Support
*Provide administrative support to managers, colleagues and service teams.
*Prepare letters, reports, presentations, spreadsheets and other documents.
*Undertake word processing, filing, scanning, photocopying and document circulation.
*Maintain accurate electronic and paper records.
*Process routine correspondence, forms and documentation.
*Manage competing priorities and meet deadlines.
Customer Service & Communication
*Deal professionally with customers, colleagues and external stakeholders by telephone, email and face-to-face.
*Respond promptly to enquiries and service requests.
*Provide clear, helpful and solution-focused information.
*Adapt communication to different audiences and customer needs.
*Escalate complex or sensitive matters where appropriate.
*Build positive working relationships.
Data & Records Management
*Collect, record, input and maintain accurate information across databases, spreadsheets and business systems.
*Update customer, case and transaction records.
*Run reports and prepare correspondence using available information.
*Carry out basic data quality checks and correct or escalate errors.
*Maintain effective filing, retention and document management systems.
*Handle confidential information in line with Data Protection, Information Governance and Information Security requirements.
*Assist with Freedom of Information requests by locating and collating relevant information.
Meetings & Events
*Organise meetings, arrange rooms and equipment, and coordinate attendance.
*Prepare and circulate agendas, papers and presentations.
*Record and distribute actions, decisions and follow-up information.
*Support workshops, training and other business events.
Applications & Processing
*Receive, validate and process applications, requests, passes, permits and checks.
*Check documentation for completeness and accuracy and request further information where necessary.
*Maintain accurate records and process requests within agreed timescales.
*Escalate discrepancies or issues appropriately.
Financial & Office Administration
*Support routine financial administration, including purchase orders, invoices, payments, expenses and petty cash where required.
*Maintain appropriate financial records and support reconciliation/reporting activities.
*Identify and escalate financial discrepancies.
*Support the smooth running of the office, including supplies, equipment and general operational arrangements.
*Provide flexible administrative cover when required.
IT SkillsPractical experience using:
*Microsoft Word, Excel, Outlook, PowerPoint and Teams.
*Email and calendar systems.
*Spreadsheets, databases and document management systems.
*Customer/case management and other business-specific systems.
The ability to learn and use new systems quickly is essential.
Essential Qualifications & Experience*Good general level of education with strong written English and numeracy skills.
*Demonstrable experience in administration or business support.
*Experience supporting teams, services or individuals.
*Professional experience using Microsoft Office.
*Experience with data entry, records management and document administration.
*Experience preparing correspondence, reports or presentations.
*Experience dealing with internal and external customers.
*Ability to organise meetings and manage competing priorities.
*Ability to handle confidential information appropriately.
*Strong attention to detail, accuracy and organisational skills.
*Ability to work independently and collaboratively.
Desirable: NVQ Level 1 or equivalent in Business Administration, Customer Service or a relevant discipline.
Communication & OrganisationThe successful candidate will demonstrate:
*Clear, professional and confident communication skills.
*Strong customer service and relationship-building skills.
*Excellent organisation and time management.
*Ability to prioritise multiple tasks and meet deadlines.
*Ability to work accurately under pressure.
*Personal accountability and ownership of work.
Essential Behaviours*Demonstrates integrity, professionalism and accountability.
*Works collaboratively and respects different views.
*Takes responsibility for personal development and acts on feedback.
*Adapts positively to change and new ways of working.
*Looks for opportunities to improve processes and services.
*Maintains high standards of customer service.
*Builds effective relationships based on trust and respect.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.