Full job descriptionServiceNow Developer Location: Telford (2-3 days per week onsite)
Duration: 6 Months
Rate: Up to £740 per day Clearance:
Active SC Clearance Required

OverviewWe are seeking an experienced ServiceNow Developer to support the delivery of a large-scale ServiceNow implementation. Working as part of a delivery team, you will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations.
Key Responsibilities
*Configure and develop ServiceNow solutions across HRSD and CSM.
*Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
*Configure Employee Centre experiences and user journeys.
*Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
*Support configuration of Virtual Agent and Now Assist capabilities.
*Participate in sprint planning, backlog refinement and technical design discussions.
*Support unit testing, SIT, UAT and defect resolution activities.
*Produce and maintain technical documentation.
*Collaborate with architects, developers, testers and business stakeholders.

Required Skills & Experience
*Hands-on ServiceNow development experience.
*Strong experience with HRSD.
*Experience across one or more of: *CSM
*Source-to-Pay Operations
*Employee Centre / Employee Centre Pro
*ServiceNow Integrations
*Virtual Agent
*Now Assist

*Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
*Strong ServiceNow scripting skills including JavaScript, Glide APIs and Flow Designer.
*Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs and/or IntegrationHub.
*Experience supporting Agile delivery methodologies and test cycles.
*Strong analytical, troubleshooting and problem-solving skills.

Essential Requirements
*ServiceNow Certified System Administrator.
*Active SC Clearance.
*UK Based.
*Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.
*Strong stakeholder engagement and communication skills.
*Ability to work collaboratively across multiple supplier and stakeholder teams.

Highly Desirable
*ServiceNow Certified Implementation Specialist - HRSD.
*ServiceNow Certified Implementation Specialist - CSM.

Desirable
*ServiceNow Certified Application Developer.
*Employee Centre.
*IntegrationHub.
*Virtual Agent.
*Now Assist / GenAI accreditations.


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