Full job descriptionJob Title: Reservations Agent
Location: Newport, NP18 1HQ
Contract Type: Permanent
Pay: £12.92 per hour + Incentives & Amazing Benefits
Hours: Full Time
Job ID: req6724
Overview

Join the Celtic Manor Resort as a Reservations Agent within our Sales & Revenue team. As one of our Hospitality Heroes, you will play an important role in creating exceptional guest experiences from the very first interaction. Working in a fast-paced reservations environment, you will help guests plan memorable stays, golfing experiences, spa breaks and dining experiences while contributing to the commercial success of the business.
Our ideal hero will have

Excellent communication and customer service skills

A confident and professional telephone manner

Previous experience within reservations, hospitality, sales or a customer contact environment (preferred but not essential)

Strong attention to detail and accuracy when managing bookings

The ability to work effectively in a busy, target-driven environment
Implementing our ’Yes, We Can’ philosophy, you will

Manage guest enquiries and reservations via telephone and email

Provide accurate information on accommodation, dining, golf, spa and resort facilities

Identify opportunities to maximise revenue through upselling and cross-selling

Deliver a seamless and personalised booking experience for every guest

Work collaboratively with colleagues to achieve guest satisfaction and business objectives
Be recognised and rewarded

As one of our Hospitality Heroes, you will receive a range of benefits including:

Access to career development and training from day one

Discounts on food and beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and annual recognition awards
Grow with us

As a Celtic Collection employee, you will be able to say:

I am equipped, trained and supported to do the best job I can

I am proud to be part of The Celtic Collection and would recommend it to others

I work in an inclusive, friendly and supportive environment

I am encouraged to learn, grow and develop within my role

I am recognised for my contribution and my ideas are valued

I understand our ambition and can contribute to it every day
Additional Information

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible.

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.
The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates .