Full job description21342 - Woodhill Learning Centre ManagerThis vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.
General InformationSalary

£29,303 - £31,061

Working Pattern

Full Time, Flexible Working

Vacancy Approach

Cross Government

Location

Milton Keynes

Region

South East

Closing Date

11-Sep-2026

Post Type

Fixed Term, Detached Duty, Loan

Civil Service Grade

EO

Number of jobs available

1

Reserve List

12 Months

Job ID

21342
Descriptions & requirementsJob description

Job Title Learning Centre Manager

Grade EO (lateral or on promotion)

Business Group MoJ People and Capability

Contract Type 2 yr Loan/Detached Duty

Team Prison Learning Design & Delivery

Location Regional
About the Role
The Learning Centre Manager is responsible for the day-to-day operation and service delivery of a Learning Centre within Prison Learning Design & Delivery (MOJ People and Capability). The role ensures the centre provides a safe, secure, and hygienic environment, maintaining high standards of facilities and delivering exceptional customer service at all times.
The post holder will promote and maximise the use of the Learning Centre, working closely with the External Venue Manager to ensure efficiency, best value for money, and alignment with the Prison Learning Design & Delivery operating model. They will uphold an inclusive environment free from discrimination and harassment, supporting the training needs of all delegates and fostering a culture of learning and continuous development across the organisation.
Health and safety compliance is a key responsibility, alongside championing wellbeing for staff and customers, ensuring it remains central to all interactions. While the role carries no direct line management responsibilities, the Learning Centre Manager acts as a key point of contact for the centre, ensuring smooth operations and a positive experience for all users.
Main Activities / Responsibilities
*Drive achievement of people-related targets and strategic learning objectives across Prison Learning Design and Delivery.

*Ensure cost-effective, productive, and customer-focused learning environments.

*Champion group values and deliver excellent customer service.

*Manage key internal and external stakeholder relationships; promote facilities to government agencies.

*Maintain a discrimination-free, inclusive learning environment meeting delegate training needs.

*Oversee health & safety compliance, risk assessments, and safe systems of work.

*Manage Learning Centre facilities: safe, secure, hygienic, and fully utilised.

*Handle diary management, event & training bookings and key holding.

*Manage training rooms, ICT systems, and provide support to trainers and delegates.

*Set up classrooms and procure materials/services within budget.

*Respond to customer complaints and requests promptly; drive continuous improvement.

*Act as Fire Marshal and First Aider; conduct statutory fire alarm tests.

*Serve as Vetting Contact Point and Care Team member.

*Deliver management information reports, course evaluations, and utilisation data.

*Ensure data protection and information assurance compliance.

*Review Service Level Agreements as needed.

*Assist with interviews and participate in projects when required.

The duties/responsibilities listed are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Base location and travel requirements
The successful candidate will be based at Woodhill Learning Centre, Tattenhoe Street, Milton Keynes, Buckinghamshire. MK4 4DA. On occasion, travel may be required to other managed Learning Centres.
Person Specification
Essential
*Problem solving with ability to create resolutions
*Excellent organisation skills and written/verbal communication skills.
*IT literate with very good working knowledge of Microsoft applications
*Ability to engage with, enthuse and inspire a diverse range of stakeholders and organisations
*Experience of being able to manage different priorities and remain under pressure
Desirable
*Functional level 2 English and Maths
*Business Admin L3 or equivalent
*First aid trained.
*Care Team trained
*Experience of working across complex groups/organisations
Please note that whilst we don’t assess or score ’desirable’ criteria, we may consider evidence provided that demonstrates meeting the desirable elements of the role, but only after scoring behaviours and the statement of suitability where there is a need to differentiate between closely scored candidates.
Application process
You will be assessed against the Civil service success profiles framework.

**Sift
Behaviours**
*Making Effective Decisions (lead)
*Changing and Improving
Experience

Please provide a statement of suitability - maximum of 500 words which should cover how you meet the essential criteria listed above.

If we receive a large number of applications, we will carry out an initial sift on the lead criteria of Making Effective Decisions
Candidates invited to Interview
Please note that interviews will be carried out remotely via MS Teams.
During the interview, we will be assessing you on behaviours and strengths from the Success Profiles framework.
Behaviours
*Making Effective Decisions (lead)
*Communicating and Influencing
*Working Together

If you have any queries about the role, please contact:
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful...