Full job descriptionAccount Manager - Northamptonshire/Milton Keynes
Excellent Salary Package and Car Allowance
Our Client is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. They provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution.


Role Description


The Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining our customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers.
The role is field based and you will be expected to spend a significant amount of time meeting customers out of the office and travelling.


Main areas of responsibility


*Managing a customer portfolio for mid-tier customers;
*Acting as the primary point of contact for customers;
*Liaise with internal departments, including Customer Services, Operations, Pricing, Accounts and IT to improve the entire customer experience;
*Answer customers queries and identify new business opportunities amongst existing customers;
*Retention of customers and nurture those key relationships over time;
*Meetings with customers as necessary;
*Presentations to key customer contacts regarding products and services;
*Providing accurate status reports of existing accounts and new business opportunities;
*Generation of new business sales from existing customer accounts through upselling and cross-selling;
*Manage, maintain and improve the Customer’s business profitability through commercial rate reviews and cost management;
*Collaborate with Sales team to support onboarding of new mid-tier customers;
*Ensuring that the customers within your remit adhere to payment terms;


Experience


*3 years consultative selling experience working at Board level;
*Proven work experience as an Account Manager, Sales Manager or relevant role


*Account management experience with ability to demonstrate skills;
*Commitment to excel;
*Proven track record in sales / logistics environment;
*Excellent presentation and negotiation skills;
*Good organisational and time management skills;
*Tireless relationship builder;
*Problem solving and critical thinking skills;
*Customer Focused Solutions Experience;
*Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential;
*Build and maintain strong, long-lasting customer relationships;
*Ability to negotiate contracts and close agreements to maximize profits;
*Develop trusted advisor relationships with GFS customers;
*Prepare reports on account status;
*Assist with challenging client requests or issue escalations as needed;
*Strong verbal and written communication skills
*Understanding of consumer behaviours and industry trends;
*Value based selling skills;
*Extensive, accurate product knowledge;
*Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization;
Apply Vicky