Full job descriptionSales Operations Manager
Location: Hertfordshire (Office-Based)
Contract: Full-Time
About the Role
An established and growing business is seeking a proactive Sales Support Manager to oversee customer service, sales administration, and logistics activities. This is a varied position requiring excellent organisational skills, commercial awareness, and the ability to coordinate multiple priorities in a fast-paced environment.
The successful candidate will act as a key link between customers, suppliers, logistics partners, and internal teams, ensuring the smooth flow of information and operations across the business.
Key Responsibilities
Team Coordination
*Support and coordinate the day-to-day activities of the internal administration team.
*Allocate workloads and ensure tasks are completed accurately and on time.
*Provide guidance and support to colleagues across the business.
*Maintain confidentiality when handling sensitive information.
Logistics & Operations
*Coordinate deliveries, collections, and transport arrangements.
*Liaise with customers, suppliers, couriers, and logistics providers.
*Monitor shipments, resolve delivery issues, and provide updates where required.
*Ensure operational records and documentation are accurate and up to date.
*Proactively identify and address potential delays or service disruptions.
*Work closely with sales, warehouse, operations, and finance teams to ensure efficient service delivery.
Sales Support
*Ensure customer enquiries are responded to promptly.
*Facilitate clear communication between internal teams and customers.
*Support the follow-up of quotations and sales opportunities.
*Help maximise customer engagement and service levels.
Planning & Prioritisation
*Manage multiple competing priorities effectively.
*Anticipate challenges and take proactive action to resolve them.
*Monitor deadlines and ensure key business commitments are met.
*Keep management informed of risks, delays, and operational concerns.
About You
Essential Requirements
*Experience in a senior administration, operations, or coordination role.
*Previous experience supervising or leading a team.
*Strong organisational and time management skills.
*Excellent written and verbal communication abilities.
*Ability to manage multiple priorities in a fast-paced environment.
*Experience coordinating logistics, deliveries, or supply chain activities.
*Competent Microsoft Excel user.
*Strong problem-solving skills with a proactive approach.
*High attention to detail and accuracy.
Personal Qualities
*Forward-thinking and solutions-focused.
*Strong communicator with the ability to build relationships at all levels.
*Organised and adaptable under pressure.
*Reliable, accountable, and able to work independently.
*Professional, customer-focused, and commercially aware.
This is an excellent opportunity for an organised and driven professional looking to play a key role within a growing business, supporting both operational efficiency and customer satisfaction.