Full job descriptionAs a Customer Service Agent in Southampton, you’ll be the first point of contact for customers, helping to resolve their queries and ensuring a smooth customer experience. Your role will be key to maintaining efficient support.
Client Details
Our client is based in Southampton, and due to a busy period and various ongoing projects, the team is looking for additional support.
Description
*Responding to customer queries via phone, email and other communication channels.
*Providing accurate information about services and resolving customer concerns promptly.
*Maintaining detailed and accurate records of customer interactions.
*Collaborating with other departments to address complex customer issues.
*Identifying and escalating unresolved issues to the appropriate teams.
*Monitoring customer feedback and suggesting improvements to services.
*Ensuring compliance with company policies.
*Delivering excellent customer service to enhance customer satisfaction and loyalty.
Profile
A successful Customer Service Agent should have:
*Strong communication and problem-solving skills.
*Attention to detail and the ability to multitask effectively.
*A customer-focused approach and a positive attitude.
*Ability to work well both independently and as part of a team.
Job Offer
*Permanent position based in Southampton.
*Salary of £26,000 - £28,000 per year.
If you’re interested in this role, apply now.
People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we’ll work with you to ensure you can perform at your best.