Full job descriptionJob Role: Customer Service Advisor (Hybrid)

Location: Newport

Salary: £27,000

Language: Native Portugese speaking

Hybrid with 3 days in the office

Are you a native Portuguese speaker looking to elevate your
career within a global organisation?

Do you pride yourself on providing world class service and
solving complex problems?

Are you ready to join a multicultural team where your language
skills and professional growth are truly valued?

An international leader in insurance administration for the
finance and leasing industry is seeking a Native Portuguese
Speaker to join their growing, multicultural team. This role is
ideal for a customer centric professional who excels at problem
solving and wants to build a career within a supportive, forward
thinking global organisation.

Employee Benefits:

Joining this team means entering an inclusive environment that
values continuous development and diversity. Benefits include:

* Hybrid working
* Performance based bonus scheme, 5% matched pension, and Life
Insurance.
* 25 days annual leave (with options to buy or sell) plus
enhanced Maternity and Paternity leave.
* Private Medical Healthcare, Employee Assistance Programme, and
Cycle to Work scheme.
* A comprehensive performance and development framework to
support your career path.
* Active Social Events Committee and a £1,000 refer a friend
scheme.

Role Purpose:

As a Customer Service Advisor, you will be the primary point of
contact for the Portuguese market, handling both customer service
enquiries and claims processing. You will ensure a seamless
experience by investigating claims, managing communications, and
maintaining high standards of service to uphold the company
reputation for excellence.

Key Responsibilities:

Customer Service Excellence

* Provide high quality support to customers, brokers, and
insurance companies in Portuguese and English.
* Accurately record insurance information and manage incoming
enquiries within agreed timeframes.
* Maintain professional relationships with lessors and suppliers,
ensuring all correspondence meets specific insurance criteria.
* Keep the internal diary system updated to ensure case
transparency across the global team.
* Handle complaints and dissatisfaction professionally, following
established regulatory policies.

Claims Management

* Investigate and assess claims by gathering necessary evidence
and documentation.
* Determine types of loss, evaluate coverage, and set appropriate
financial reserves.
* Coordinate equipment repairs or replacements with approved
suppliers.
* Proactively notify customers of claim status and any potential
delays.
* Identify opportunities for subrogation, contribution, and
salvage recovery.

Skills, Knowledge and Experience

* Native level fluency in Portuguese and professional fluency in
English (written and verbal).
* A genuine desire to assist clients and resolve complex queries.
* Strong problem solving skills with the ability to analyse facts
and make timely decisions.
* Ability to prioritise a busy workload and meet Service Level
Agreements.
* Flexible approach to changing priorities and a collaborative
team player.
* Previous experience in customer service.

This is a fantastic opportunity to utilise your language skills
in a professional, international setting where diversity is
celebrated and high performance is rewarded.

If you are interested and have the relevant experience, please
apply with an up-to-date copy of your CV. As champions of
diversity and inclusion in the workplace, THOMAS Professional
commit to reviewing applications we receive with complete
fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive
and accessible recruitment process. If you require any reasonable
adjustments during the application or interview process, please
let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the
client for this position.

THOMAS Professional is proud to be a corporate member of the REC,
the recruitment industry’s leading professional body.

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