Full job descriptionMarks Consulting Partners are currently recruiting for a Housing Income Specialist to work with one of our local authority clients in West Surrey.
What you will be doing:
*Acting as the first point of contact for customers on rent income and account queries
*Collecting rent income and associated charges across a defined geographical area
*Providing a vital link between housing and income services as part of a joined up approach
*Offering a balance of enforcement and support across all areas of income management
*Handling sensitive issues with strong negotiation skills, often within a pressurised environment
What you will need:
*Self-motivated and enthusiastic, with excellent communication skills
*A passion for customer service and a can do attitude
*Strong problem solving skills and the ability to work well within a team
*Assertiveness and strong negotiation skills when dealing with difficult situations
*Previous experience in housing, debt advice, or welfare benefit advice is desirable
*Access to vehicle essential
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.