Full job descriptionAre you an experienced warehouse operations leader looking for your next challenge?
We’re looking for an Operations Manager to join our fast-paced fulfilment operation in Lutterworth. Reporting to the General Manager, you’ll lead warehouse operations across multiple shifts, ensuring service, quality, productivity and cost targets are consistently achieved.
This is a hands-on leadership role where you’ll oversee people, processes and resources within a busy e-commerce and fulfilment environment. You’ll play a key role in driving operational excellence, developing high-performing teams and delivering outstanding service to customers.

About the RoleKey Responsibilities
*Lead day-to-day warehouse operations across Goods In, Picking, Replenishment, Packing, Returns and Despatch.
*Ensure effective labour planning and resource management to meet operational demands and productivity targets.
*Manage Shift Managers, Supervisors and Team Leaders, providing coaching, support and performance management.
*Drive continuous improvement by identifying process efficiencies and implementing operational enhancements.
*Monitor operational KPIs, service levels and costs to maximise performance and control expenditure.
*Build strong relationships with customers, carriers and internal stakeholders to ensure exceptional service delivery.
*Promote a positive, safety-first culture and ensure compliance with Health & Safety and security procedures.
*Support business change initiatives and operational projects across the site.
*Deputise for the General Manager when required.
Shift Details*Working hours are predominantly Monday to Friday, 40 hours per week.
*Flexibility is required to support the needs of a 24/7 operation

Benefits*Annual leave enhanced with long service.
*Company Pension
*Long service rewards: both financial and leave-based.
*Health cash plan.
*Life assurance scheme.
*Critical Illness cover
*Access to our prestige benefits and rewards portal.
*Career development opportunities.
*Access to a well-established Employee Assistance Programme provider.
*And other excellent benefits you’d expect from a market leader.

RequirementsWhat We’re Looking For
*Significant Operations or Warehouse Management experience within a fast-moving FMCG, logistics, fulfilment or e-commerce environment.
*Proven ability to lead, motivate and develop large operational teams.
*Strong experience managing productivity, service levels, labour planning and operational costs.
*Data-driven decision maker with excellent analytical and problem-solving skills.
*Ability to manage multiple priorities in a fast-paced environment.
*Strong stakeholder management and communication skills.
*Strong commitment to Health & Safety and compliance
*Experience managing third-party carriers (e.g. DPD, DX, Royal Mail)
*Confident using Microsoft Excel and other Microsoft Office applications.
*Experience in performance management, employee development, absence management and employee relations processes.


Lead the way as our new Operations Manager in Lutterworth. Step into a key role where you’ll drive performance, lead teams, and shape daily warehouse operations - apply today!