Full job descriptionService Coordinator
Northampton
£31,000 - £34,000 (DOE)
Monday to Friday 8:30am – 16:30pm (16:00pm Friday)


We are looking for an organised and customer-focused Service Coordinator to join a busy manufacturing business. You’ll be responsible for coordinating customer enquiries and orders from initial contact through to fulfilment, ensuring customers receive a responsive, professional service at every stage.

This is a varied role combining customer service, order processing, quotations, administration and inventory coordination, working closely with customers and internal teams to keep orders moving smoothly.


Key Responsibilities:
*Handle customer enquiries by telephone and email, providing prompt and helpful responses.
*Process customer orders accurately and efficiently from receipt through to completion.
*Prepare and issue quotations based on customer requirements, pricing and availability.
*Liaise with customers to confirm specifications, quantities, lead times and delivery requirements.
*Monitor inventory and product availability, identifying potential shortages or delays.
*Follow up outstanding quotations, orders and customer enquiries.
*Keep customers updated on order progress, delivery times and any changes.
*Build and maintain strong, professional relationships with existing customers.
*Coordinate with sales, warehouse, purchasing and operations teams to ensure orders are delivered as expected.
*Resolve customer queries and any issues relating to orders, deliveries or products.
*Maintain accurate records of orders, quotations, customer communications and stock information.

The Ideal Candidate:
*Experience in a customer service, sales support, order processing or coordination role ideally within a manufacturing environment.
*Excellent telephone and email communication skills.
*Strong attention to detail and accurate administration skills.
*The ability to manage multiple priorities and meet deadlines.
*A proactive approach to following up customers and outstanding actions.
*Good commercial awareness and confidence preparing quotations.
*Experience working with stock/inventory or an understanding of product availability.
*Strong IT skills and confidence using Microsoft Office and business systems.
*A professional, friendly and solutions-focused approach.