Customer Service Manager
other jobs Austin Banks
Added before 7 Days
- England,Yorkshire and The Humber,South Yorkshire,Doncaster
- Full Time, Permanent
- £50,000 - £65,000 per annum
Job Description:
Full job descriptionOur client is looking for an experienced Service Manager to lead their After-Sales and Service Engineering function. This is a key leadership role responsible for ensuring the timely and efficient delivery of after-sales service and parts sales to both customers and internal stakeholders, while driving the strategic growth and profitability of the Service department.
As a Customer Service Manager, you will be responsible for:
*Leadership of and direct responsibility for the Service Engineering Team.
*Implement and own Service schedule and delivery plan, including all aspects of H&S / RAMS.
*Implementation and project management of Service strategy.
*Market analysis of Service potential and routes to market.
*Develop Service business model, policies and procedures.
*Oversee training, certification compliance and maintain skills matrix of Engineering team.
*Responsible for Warranty claim management.
*Responsible for developing Service packages.
*Responsible for Service operational KPI consolidation and reporting.
*Profit and Loss and target setting responsibility for Service.
*Any other duties as and when required by Senior Management that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals
*This list is not exhaustive and can be added to, to meet the needs of the business.
The ideal candidate will have:
*Commercially astute with strong managerial qualities and have the ability to become a role model for the department.
*The ability to positively communicate at all levels within the business.
*Strong Customer facing skills, with the ability to create ’win-win’ solutions.
*Strong commercial, numerical and analytical abilities.
*Pragmatic thinker and solutions orientated.
*The ability to drive continuous improvement whilst maintaining engagement.
*Ability to work in a fast-paced demanding environment.
*Ecommerce experience would be advantageous.
*Competent in Microsoft Office packages and ERP systems.
Person Specification
*Time-served Customer Service Manager with an Engineering background
*Proven experience in budget control, cost analysis, and KPI management
*Project Management experience
*Full UK driving licence
As a Customer Service Manager, you will be responsible for:
*Leadership of and direct responsibility for the Service Engineering Team.
*Implement and own Service schedule and delivery plan, including all aspects of H&S / RAMS.
*Implementation and project management of Service strategy.
*Market analysis of Service potential and routes to market.
*Develop Service business model, policies and procedures.
*Oversee training, certification compliance and maintain skills matrix of Engineering team.
*Responsible for Warranty claim management.
*Responsible for developing Service packages.
*Responsible for Service operational KPI consolidation and reporting.
*Profit and Loss and target setting responsibility for Service.
*Any other duties as and when required by Senior Management that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals
*This list is not exhaustive and can be added to, to meet the needs of the business.
The ideal candidate will have:
*Commercially astute with strong managerial qualities and have the ability to become a role model for the department.
*The ability to positively communicate at all levels within the business.
*Strong Customer facing skills, with the ability to create ’win-win’ solutions.
*Strong commercial, numerical and analytical abilities.
*Pragmatic thinker and solutions orientated.
*The ability to drive continuous improvement whilst maintaining engagement.
*Ability to work in a fast-paced demanding environment.
*Ecommerce experience would be advantageous.
*Competent in Microsoft Office packages and ERP systems.
Person Specification
*Time-served Customer Service Manager with an Engineering background
*Proven experience in budget control, cost analysis, and KPI management
*Project Management experience
*Full UK driving licence
Job number 4062266
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Austin Banks
At Austin Banks we take the time to get to know people as individuals, their quirks as well as their qualifications, their personalities as well as th...