Full job descriptionResident Services Advisor – PBSA – Paddington Citi View
Location: Paddington Citi View, 15 - 25 Talbot Square, London, W2 1TT
Job Type: Temporary
Duration: 4 weeks – 7th September to 2nd October 2026
Days: Monday to Friday
Hours: 9.00am–5.30pm, 40 hours per week
Pay Rate: £13.50 per hour
Overview
We are looking for a professional and customer-focused Resident Services Advisor (RSA) to provide temporary support at Paddington Citi View.
This is a front-facing role within a busy student accommodation environment, providing an excellent level of service to residents and supporting the smooth day-to-day operation of the property.
Key Duties & Responsibilities
*Provide a welcoming and professional service to residents, visitors and contractors.
*Act as a first point of contact for resident enquiries, resolving queries efficiently and professionally.
*Support residents throughout their stay and help deliver a positive resident experience.
*Manage reception duties, including telephone, email and face-to-face enquiries.
*Assist with general administrative duties and maintain accurate records.
*Support check-ins, check-outs and other resident-related processes as required.
*Liaise with maintenance and other site teams regarding resident issues and requests.
*Manage parcels, post and deliveries in line with site procedures.
*Assist with property inspections and general site duties where required.
*Ensure communal and reception areas are presented to a high standard.
*Follow all relevant health & safety, security and company procedures.
*Provide additional support to the wider site team during busy periods.
Skills & Experience
*Previous experience within customer service, reception, hospitality, property or student accommodation would be advantageous.
*Excellent customer service and communication skills.
*Professional, approachable and confident manner.
*Strong organisational and administrative skills.
*Comfortable dealing with a wide range of people and enquiries.