Full job descriptionJob Title - Front of House Supervisor
Department - Front Office
Contract Type - Permanent
Rate of Pay - £13.28 per hour plus amazing benefits
Hours - Full Time
Location - Newport, NP18 1HQ
ID - Req6741
Overview

Are you a passionate hospitality professional who loves creating exceptional first impressions and leading a team to success?

We are looking for an engaging and motivated Front of House Supervisor to help lead our Front Office operation at our prestigious 5-star resort. You’ll be at the heart of the guest journey, supporting our Reception and Concierge teams to deliver seamless, memorable experiences from arrival through to departure.

As a Front Office Supervisor, you’ll play a key role in ensuring every guest receives a warm Welsh welcome while supporting the day-to-day operation of one of the region’s leading luxury hospitality destinations.

Join the "Greatest Story in Hospitality" and become one of our Hospitality Heroes as part of The Celtic Collection’s award-winning team.
Our Ideal Hero Will Have

Previous experience within a hotel Front Office, Reception, Concierge or Rooms Division environment

The ability to lead from the front, inspiring and motivating colleagues to deliver exceptional service

A passion for creating memorable guest experiences and building guest loyalty

Confidence in managing daily operational challenges with a calm, positive and solution-focused approach

Strong organisational skills and the ability to prioritise effectively in a fast-paced environment

Experience supporting or supervising teams, ensuring high standards are consistently maintained

Excellent communication skills and a genuine passion for luxury hospitality
Implementing Our "Yes, We Can" Philosophy, You Will

Lead and support the Reception and Concierge teams throughout your shift

Ensure every guest receives a smooth, professional and welcoming experience from check-in to check-out

Act as a point of contact for guests, handling enquiries and resolving issues with confidence and care

Support the training, coaching and development of team members

Monitor departmental standards and drive service excellence across all Front Office touchpoints

Work closely with other hotel departments to ensure a seamless guest experience

Help create a positive, engaged and high-performing team culture
Why Join The Celtic Collection?

This is more than just a job. It’s an opportunity to develop your hospitality career within one of the UK’s most recognised luxury hospitality collections.

As one of our Hospitality Heroes, you’ll enjoy:

Access to career development and training opportunities from day one

Discounts on food and beverage across the Collection

Discounted hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and annual recognition awards
Grow With Us

As a Celtic Collection employee, you’ll be able to say:

I am equipped, trained and supported to do the best job I can

I am proud to be part of The Celtic Collection and would recommend it to others

I work in an inclusive, friendly, positive and constructive environment

I am encouraged to learn, grow and develop and try new things

I am thanked and recognised for the work I do, and my views and ideas are valued

I am clear about our ambition and understand how I can contribute to it every day
Recruitment Information

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals regardless of age, background or experience.