Full job descriptionOverview to role
An opportunity for a bright, organised professional graduate to join this ever-growing business and really develop an exciting career, supported by further training and industry led qualifications.


Job Description:
Specific Tasks
A role involving office and property site visits, interacting with clients and working alongside your block management team.
Your duties will involve:
*Manage your portfolio of blocks/estates
*Dealing with general block maintenance queries
*Actioning repairs in line with the budget and Director’s authority
*Processing works orders and invoices
*Utility management.
*Preparation of inspection reports using Inventory base and associated paperwork.
*Ensure all repairs/issues noted following the visits are dealt with
*Ensure that all properties are compliant with safety legislation and legal frameworks
*Work within the budget, unless authorisation has been approved by Directors
*Preparation of block/estate annual budgets and day to budget management in collaboration with the Client Account Management Team
*Undertaking Section 20 processes where required
*Co-ordination of Insurance Claim processes
*Support the Accounts Department in Arrears Case Management through to Solicitor Referral
*Attending leaseholder/shareholder meetings(these could be outside of normal business hours)
*Contribute and update weekly and month performance reporting requirements
*General administration/correspondence
*Preparation of Leaseholder and Freeholder Management Packs
*Processing of Transfer of property ownership notifications and enquiries
General Tasks
*Attend your department morning meeting every day
*General office duties to include answering the telephone, respond to emails within 24 hours and dealing with people coming into the office.
*Booking in and out keys
*Ensure you keep up to date with your specific tasks and are meeting your KPIs.
*Liaising with other departments within the company to ensure queries are dealt with and answered correctly, in a timely fashion.
*Ensure we are compliant with all current and new regulations.
*Always come to work in smart business dress and be well groomed.
*To follow company’s Personal Safety Procedures to avoid putting yourself or others at risk.
*Arrive to all internal and external meetings and appointments on time.


Person Spec
*Degree educated
*Experience of Microsoft Office – Word, Excel etc.
*Good Communication Skills
*Car driver with clean license
*Full Training will be given
*Industry Qualification will need to be studied for and completed within a set time frame if not already held.


Desirable Eligibility Requirements
*Block management or Property Management experience
*ARMA or RICS Membership or Qualification
HOURS OF WORK: 8:30-5:30 Monday to Friday with 1 hour lunch
HOLIDAY: 28 days including bank holidays
BENEFITS:
*Pension – stakeholder (8% total, company – 3%, employee 5%)
*Support to role related qualifications
*Cash health scheme which are paid the basic level for all staff members and successful completion of probationary period (12 weeks)
*Various bonus incentive schemes for hitting targets
*£50 per quarter for those that do not take unscheduled leave


HEALTH & SAFETY: No current issues to report on site