IT Support Apprentice
other jobs QA
Added before 6 Days
- England,West Midlands,Solihull
- Full Time, Part Time, Permanent
- £16,640 per annum
Job Description:
Full job descriptionStart your IT Support career with Leap IT!
You will be responsible for:
*Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
*Log tickets for each call and record all time spent on issues within the ticket (Ensure the correct contract is selected for each ticket)
*Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
*Monitor your Task Board daily
*Escalate to second line when necessary
*Attend weekly helpdesk meeting
Desirable skills:
*Windows Server inc. Hyper V, AD, DHCP, DNS
*Strong PC experience Windows/OSX
*Router/Switch/Firewall Configuration
*Good hardware knowledge
*Excellent IP and TCP/IP Knowledge preferably to Network+/CompTIA
*Excellent and patient telephone manner
*Excellent troubleshooting technique
Entry requirements:
*3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
*GCSE Maths and English (or equivalents) at grades 3+ (D or above)
*Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: Monday to Friday, 8:30am - 5:30pm
Benefits:
*33 days holiday (including bank holidays)
*24/7 counselling support and financial advice helpline
*Work from home – hybrid
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
You will be responsible for:
*Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
*Log tickets for each call and record all time spent on issues within the ticket (Ensure the correct contract is selected for each ticket)
*Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
*Monitor your Task Board daily
*Escalate to second line when necessary
*Attend weekly helpdesk meeting
Desirable skills:
*Windows Server inc. Hyper V, AD, DHCP, DNS
*Strong PC experience Windows/OSX
*Router/Switch/Firewall Configuration
*Good hardware knowledge
*Excellent IP and TCP/IP Knowledge preferably to Network+/CompTIA
*Excellent and patient telephone manner
*Excellent troubleshooting technique
Entry requirements:
*3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
*GCSE Maths and English (or equivalents) at grades 3+ (D or above)
*Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: Monday to Friday, 8:30am - 5:30pm
Benefits:
*33 days holiday (including bank holidays)
*24/7 counselling support and financial advice helpline
*Work from home – hybrid
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Job number 4065353
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Company Details:
QA
Company size: 2,500–4,999 employees
Industry: Education
Learn. To Change.At QA, we believe the future belongs to organisations that can learn, master, and apply new skills at pace and scale. As the largest ...