Full job description

Service Planning Coordinator – Cirencester
Location: Cirencester
Hours: Monday–Friday, 8.30am–5.00pm
Full-time, permanent
Salary Circa £30,000 per annum
We are recruiting for a Service Planning Coordinator to join an established business in Cirencester.
This is a busy and varied coordination role where you’ll be responsible for planning and scheduling the workload of a team of Customer Service Engineers across the UK, ensuring customers receive an efficient and well-organised service.
One to One Recruitment aims to work closely with job seekers to find suitable roles that match what’s most important to you, ensuring we deliver exceptional customer service.
The Role
Working closely with customers, engineers and internal teams, your responsibilities will include:
*Planning and scheduling engineer workloads
*Coordinating planned maintenance and service visits
*Liaising with customers to arrange appointments and confirm upcoming work
*Managing engineer availability and balancing resources against customer requirements
*Maintaining accurate job, customer and engineer information on the planning system
*Coordinating subcontract labour and scheduling site visits
*Ensuring permits, security vetting and relevant documentation are in place
*Liaising internally to ensure parts and equipment are available ahead of scheduled work
*Managing engineer holiday requests alongside operational requirements
*Responding to customer enquiries by telephone and email
About You
We’re looking for someone who is highly organised, confident and able to juggle changing priorities within a busy environment.
Previous experience within service coordination, scheduling, planning, engineering support or a similar role would be particularly useful. You’ll need excellent communication skills and the confidence to liaise with customers, engineers and colleagues at all levels.
If you’re an experienced Service Coordinator, Service Planner, Scheduler or Service Administrator looking for your next opportunity, we’d love to hear from you.
Due to the high volume of applications we receive for our job adverts we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion.
Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience.
One To One Recruitment are a privately owned independent Recruitment solutions provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.