Full job descriptionDuty Manager - Convenience Retail
Salary: £30,000 - £32,000
Contract: Full Time (40 hours per week)
Hours: Includes weekends and bank holidays
Important Information
*Assessment Day: Wednesday 2nd September @ 10am - 1 hr Group activities
*Successful candidates may be invited to a second-stage face-to-face interview
*The first 9 weeks of training will take place at our Birmingham store, so candidates must be able to commute during this period
*At least one day off every weekend
About the Role
We are seeking an experienced and hands-on Duty Manager to support the day-to-day operation of a busy convenience store. Selling a broad range of ambient, fresh, frozen and food-to-go products, this role is ideal for a retail professional who thrives in a fast-paced environment and enjoys leading teams to deliver excellent customer service and commercial results.
Key Responsibilities
Store Operations
*Oversee the daily running of the store
*Manage replenishment of ambient, fresh and frozen stock
*Support hot food preparation and food-to-go operations
*Receive and process deliveries
*Complete stock rotation, date checks and waste control procedures
*Maintain high standards of availability, merchandising and store presentation
*Open and close the store as a key holder
*Ensure compliance with health & safety and food safety regulations
Team Leadership
*Lead, motivate and develop store colleagues
*Create a positive and productive working environment
*Manage staff rotas to ensure effective store coverage
*Conduct performance reviews and provide coaching and feedback
*Handle employee relations matters professionally and fairly
*Support colleague development and engagement
Customer Service
*Deliver outstanding customer service through a knowledgeable and friendly team
*Resolve customer queries and complaints effectively
*Build strong relationships with customers and the local community
*Drive customer loyalty and maintain the store’s reputation
Commercial Performance
*Support delivery of sales, profit and operational KPI targets
*Monitor waste, shrinkage and product availability
*Control operating costs, including wages and utilities
*Produce operational and financial reports as required
About You
You’ll have:
*Previous retail management or supervisory experience, ideally within convenience, food retail or FMCG
*Strong leadership, communication and organisational skills
*Excellent problem-solving abilities
*A proactive, hands-on approach
*The ability to prioritise and perform in a fast-paced environment
*A strong focus on customer satisfaction
*Flexibility to work a variety of shifts, including weekends and bank holidays
You’ll also demonstrate commercial awareness, attention to detail, sound decision-making skills and a commitment to developing others.
What We Offer
*Competitive salary of £30,000 - £32,000
*30 days annual leave
*Birthday day off every year
*Discretionary annual bonus
*Holiday buy-back scheme (following qualifying period)
*At least one day off every weekend
*Quarterly colleague social events
*High street discount scheme
*Structured training and development
*Excellent career progression opportunities within a growing business
If you’re an ambitious retail leader looking for your next challenge and want to join a business that invests in its people, we’d love to hear from you. Apply today.