Full job descriptionRole: Service Demand Planning Associate
Location: Burgess Hill (Hybrid - minimum 2 days per week in the office)
Hours: Full-time, Monday - Friday
Pay: £15 - £17 per hour PAYE basic, excluding holiday pay / £19.89 - £22.55 per hour UMB, including holiday pay
Contract: 6 months


An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.


This role is primarily focused on the day-to-day scheduling and coordination of service resources, with additional support across capacity planning, inventory management and longer-term demand planning.


The position requires a hands-on and organised approach, with strong attention to detail, accurate system updates and confident communication across multiple internal and external stakeholders.


Benefits
*Hybrid working, minimum 2 days per week in the office
*25 days holiday + bank holidays
*Free, on-site parking
*Weekly competitive pay
*Collaborative and supportive team culture
*Opportunity to contribute to key supply, demand and service planning processes within a market-leading organisation


The Requirements
*A-level education or equivalent, with GCSEs including English and Maths at Grades A-C or equivalent
*Experience within demand planning, scheduling or resource coordination desirable
*Strong analytical and organisational skills with excellent attention to detail
*Proven ability to manage multiple priorities in a fast-paced environment
*Confident communicator with experience managing internal and external stakeholders
*Experience using CRM, ERP or enterprise systems such as SAP
*Ability to work independently and collaboratively within a cross-functional team
*Resilient and adaptable, with the ability to handle multiple enquiries and changing priorities
*Previous experience within a technology-led environment, ideally healthcare, would be advantageous


The Role
*Coordinate day-to-day scheduling and planning of service resources
*Monitor demand and supply activity using internal systems and digital tools
*Take corrective action to resolve short-term scheduling conflicts and capacity issues
*Keep customers and internal stakeholders updated on planning changes
*Support weekly demand and supply balance activity
*Assist with medium and long-term capacity planning and service activity forecasting
*Support planning for installations, de-installations and relocations
*Maintain accurate system data to support operational visibility
*Support inventory and logistics coordination, ensuring field teams have the right stock available
*Monitor supply chain changes and communicate potential impacts to stakeholders
*Plan and coordinate out-of-hours service activity when required
*Adhere to defined processes, working instructions and governance requirements
*Highlight recurring planning issues and contribute to continuous improvement


If you’re keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, then please apply to this Service Demand Planning Associate role below or call Chloe McCausland on between 8:30am - 5:00pm.