Full job descriptionClaims Assistant
A very exciting opportunity has arisen for a Claims Assistant to join a personal injury law firm based in Huddersfield. This is an amazing opportunity for someone who is keen to work within a legal environment and wanting to build their career.
Main Duties:
*Receive inbound claim enquiries via telephone
*Handle inbound and outbound customer calls
*Accurately obtain and update the case management system with all relevant customer and claim detail
*Assess the potential success of the claim
*Effectively identify the most appropriate protocol to begin the claim
*To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
*Pro-actively communicating with our customer’s to assist them in beginning their claim
*Assist the Fee Earner’s with tasks as required
Skills Required:
*Minimum of 5 GCSE’s – Maths and English are essential
*Experience of working within a fast paced customer centric environment is desirable
*Experience and knowledge of personal injury claims is desirable
*Experience and knowledge of handling customer telephone calls is essential
If you have experience working within a Claims Advisor or Customer Service role and are interested in this position please apply ASAP!