Full job descriptionSterling Williams are supporting an International bank in their search for a Harrow based Relationship Support Officer. Preference would be for candidates that can speak Hindi and/or Urdu, as long as a fluent level of English.


Relationship Support Officer
Harrow (HA1)
Permanent; Full-time - Office based 5 days per week
Salary circa £35,000 pa plus benefits


The Relationship Support Officer (RSO) is primarily responsible for assisting the Branch or Relationship Manager in effective client portfolio management; strong communication skills and the confidence to manage frequent client contact is a key requirement.


The Job holder will become familiar with a specific client portfolio, develop an understanding of client requirements, plus knowledge of the Bank’s range of products (Corporate/Commercial/SME Banking) The RSO will provide support to the Branch/RM in the following core processes, Credit proposal processing, relationship facilitation, analysis/documentation and customer service and will liaise with Branch Operations Staff in execution of these duties.


Credit Proposal Processing:


*Prepare Various types of proposals for credit facilities, Ensure Cps go through a full balance sheet, income statement and cash flow analysis, Scrutiny of all documents, accounts payment history etc.


Relationship Facilitation & Service:


*Follow a structured process as assigned by Relationship Manager to service existing customer. May visit the customer with/without RM and write the call report, Resolve client query without further escalation.


Analysis/Documentation Support


*Maintain the validity of accounts, monitoring receipt of payments from customer and documentation of their facilities.
*Monitor all accounts in term of credit movement, business volumes and control including pending/overdue documents and payments.
*Follow up for upcoming TR due dates and PAD Retirements. Provide regular updates on performance of accounts allocated.
*Propose renewal of limits, Maintain insurance policies, Stock reports etc.




Skills and Competencies
*Circa 2 years of experience working in a banking environment
*Credit writing skills / financial analysis
*Working level general understanding of Legal documentation, property insurance documents and valuation reports
*Computer literate with working knowledge of word processing and database software as well as competent in internet usage
*Strong verbal and written communication skills
*Preferably bilingual (English and Hindi / Urdu)
*Willing team player
*Knowledge of banking operations and regulations


Attributes:


*Collaboration (Teamwork)
*Resilience
*Detailed Oriented
*Professional conduct
*Productive
*Flexible
*Motivated