Full job descriptionWe are seeking a dedicated Customer Relations Advisor to join our dynamic team.
This role involves handling a variety of customer complaints and disputes, ensuring timely and effective resolutions in compliance with regulatory standards.
The ideal candidate will be detail-oriented and have the ability to work autonomously under minimal supervision.
The specific responsibilities of this role include:
*Analyse complaints to assess risk and identify potential regulatory breaches or operational incidents.
*Investigate complaints thoroughly in conjunction with third parties and other teams within the business.
*Manage Data Subject Access Requests from customers and third parties, including data gathering, compilation, verification, redaction, exclusions, and dispatch.
*Maintain accurate records of complaint progress and outcomes using the complaints management system.
*Ensure complaints are responded to within regulatory timescales.
*Analyse and communicate complaint trends to the management team.
*Act as a point of reference for other department members for all complaint-related tasks.
*Demonstrate flexibility to work within all areas of the department as required by workload fluctuations.
The successful candidate will possess the following attributes:
*Previous experience in a customer services environment.
*Excellent communication skills, capable of liaising with all levels of colleagues and customers.
*Strong decision-making skills and great attention to detail.
*Ability to work to deadlines and manage multiple tasks efficiently.