Full job descriptionParts Sales Advisor


Location: Dorking
Salary: Up to £33,000
Hours: 37.5 hours per week, Monday to Friday, with occasional additional hours as required
Contract: Permanent
Our client is an established and successful manufacturing business looking for an experienced Parts Sales Advisor to join their team.
This is an excellent opportunity for someone with experience in automotive parts, machinery parts, commercial vehicle parts, agricultural equipment, or a similar technical sales environment who enjoys working with customers and has a strong commercial mindset.


The Role
As a Parts Sales Advisor, you will be responsible for providing a high-quality service to customers, ensuring they receive the correct parts efficiently and within agreed timescales.
You will manage customer enquiries and orders from initial contact through to completion, while also identifying opportunities to increase parts sales and develop long-term customer relationships.
Working closely with internal teams, you will help ensure customers receive accurate information regarding parts availability, pricing and delivery.


Key Responsibilities
*Provide customers with a professional, prompt and efficient parts service.
*Handle customer enquiries and provide accurate advice on parts availability.
*Process customer orders accurately and efficiently.
*Keep customers informed of order progress, particularly where delays or issues arise.
*Develop and maintain strong, long-term customer relationships.
*Respond positively and proactively to customer requests and queries.
*Identify and pursue opportunities to increase parts sales.
*Provide accurate parts identification and interpretation support to customers.
*Ensure orders are processed in line with customer requirements.
*Liaise with internal departments to resolve customer and order-related issues.
*Obtain appropriate approval for discounts and commercial arrangements.
*Monitor and report relevant market intelligence and customer feedback to management.
*Identify opportunities to improve parts sales and overall customer service.
*Participate in team meetings and contribute to the wider sales operation.
*Provide support to the wider team when required, including during periods of absence.
About You
The successful candidate will ideally have:
*Previous experience in parts sales, parts advising, customer service or a technical sales environment.
*Knowledge of automotive, commercial vehicle, agricultural, plant, machinery or similar technical parts would be advantageous.
*Strong customer service and communication skills.
*The ability to understand customer requirements and identify the correct parts.
*Excellent attention to detail when processing orders.
*A commercially minded approach, with the ability to identify sales opportunities.
*Confidence communicating with customers by telephone and email.
*Good organisational skills and the ability to manage multiple enquiries and orders.
*The ability to work effectively as part of a team while also managing your own workload.
Benefits
*Profit Related Bonus Scheme – based on 5% of basic salary
*25 days’ annual leave plus Bank Holidays
*Personal Pension Scheme – 3.5% employee contribution / 5.5% employer contribution, or 5% employee / 7.5% employer contribution; enrolled after three months
*Life Assurance from day one – 5x basic salary
*Discount Shopping Portal
*Free on-site parking
*Ride to Work Scheme
*Employee Assistance Programme (EAP)
*Access to training and development
*Mental Health First Aiders
We receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not been shortlisted for the position. If you are ever in doubt about this, please call our team.
By applying to this vacancy, you accept Jade Recruitment Limited’s Privacy and GDPR Policy, which can be found via our website, in turn giving us consent to contact you.
Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.