Full job descriptionGerman Speaking Customer Service Coordinator (Part-Time or Full Time, Temp to Perm)
Location: Sheffield
Salary: Up to £27,000 DOE
Hours: Full or Part Time (30 - 37.5 hours) Monday to Friday (8am - 4pm or 9am - 5pm)
Contract: Temporary to Permanent - You will need to be available for asap start date
German language skills essential for this role
Elevation Recruitment Group are delighted to be working with a leading Sheffield-based business as they look to recruit a Customer Service Coordinator on a part-time or full time, temp-to-perm basis.
This is an excellent opportunity for a customer-focused individual who enjoys delivering outstanding service and building strong relationships with customers and internal stakeholders. Additional language skills would be highly beneficial, although not essential.
Working as part of a supportive and busy team, you will play a key role in ensuring customer enquiries, orders, and account management activities are handled efficiently and professionally.
Key Responsibilities
*Respond to customer enquiries and requests promptly and professionally.
*Build and maintain strong relationships with customers.
*Work towards and achieve departmental KPIs.
*Process customer orders accurately and within agreed timescales.
*Provide stock availability information and product advice.
*Proactively manage outstanding orders, updating customers regularly and processing cancellations where necessary.
*Handle faulty garment complaints, raising Return Authorisations or rejecting claims in line with company policy.
*Coordinate credit requests for faulty goods and communicate outcomes to customers.
*Maintain shortage reports and communicate shortages or late deliveries.
*Support customer communications through email and written correspondence.
*Provide general administration support to Sales Representatives.
*Liaise with Credit Control regarding customer account and financial queries.
*Work closely with Warehouse teams to resolve despatch and delivery issues.
*Maintain accurate order records and documentation.
*Open and close customer accounts and manage customer complaints effectively.
*Track deliveries, provide Proof of Delivery (POD) documentation, and liaise with courier services including UPS.
*Order POS materials and marketing brochures.
*Maintain and update customer pricelists.
*Process commercial requests and sample orders.
*Obtain and record customer product feedback.
*Manage the allocation of incoming goods.
*Assist with e-commerce customer enquiries.
Additional Duties
*Provide support and information to wider Sales and Marketing teams as required.
*Ensure compliance with all company policies and procedures.
*Continuously develop computer literacy and communication skills.
*Follow all company health and safety requirements.
*Provide reception cover on a rota basis.
*Attend the company’s in-house "Fit School" to develop product knowledge.
*Receive and redirect incoming calls, voicemails, and email enquiries appropriately.
About You
The successful candidate will ideally have:
*German language skills essential
*Previous experience in a customer service, customer support, sales administration, or order processing role.
*Strong communication skills, both written and verbal.
*Excellent organisational skills and attention to detail.
*The ability to manage multiple priorities in a fast-paced environment.
*A proactive and positive approach to problem-solving.
*Good IT skills, including Microsoft Office applications.
*Experience working with ERP or order management systems would be advantageous.
*Additional language skills would be highly desirable.
What’s on Offer?
*Temp-to-perm opportunity with long-term career prospects.
*Full time or Part-time hours offering excellent work-life balance.
*Supportive and collaborative working environment.
*Comprehensive product training and development.
*Competitive salary equivalent to £27,000 FTE.
Interested?
To find out more about this Customer Service Coordinator opportunity in Sheffield, apply today or contact Elevation Recruitment Group for a confidential discussion.