Full job descriptionDesktop Support Engineer
Southampton (Fully Onsite)

£200 per day

Start ASAP
Our global client is looking for a customer-focused Desktop Support Engineer to work at their Headquarters in Southampton.
Working within the IT support team, you’ll provide hands-on support for incidents, service requests, planned changes, and Smart Hands activities. You’ll also support VIPs, Executives, and Senior Management, taking ownership of issues through to resolution.
Key Responsibilities
*Deskside and end-user support
*Managing incidents and service requests via ServiceNow
*PC/laptop builds and Windows 11 configuration
*Active Directory administration
*Office 365 support
*Hardware troubleshooting and repairs
*Asset management and documentation
*VIP and Executive user support
*Supporting project work as required
Essential Skills
*Desktop/Deskside Support experience
*ServiceNow (S-NOW)
*Microsoft Office 365
*Windows 11
*Active Directory
*Asset Management
*Strong documentation skills
*Excellent communication and customer service
*Strong organisational skills and attention to detail
Desirable Skills
*AV support experience (or willingness to learn)
*Smart Hands support experience
*VIP/Executive support experience
Additional Information
*Monday to Friday
*Site coverage between 08:00 and 18:00 (8-hour shift)
*Fully onsite in Southampton
This is an excellent opportunity to join a high-profile international customer account and contribute to a busy enterprise support environment.