Full job descriptionWe are seeking an organised and detail-oriented Administrator to join a fast-paced environment in Maidstone. The successful candidate will play a key role in supporting the planning and coordination of operational activities.
Client Details
This opportunity is with a market leading company operating. The organisation is known for its efficient operations and commitment to delivering high-quality services to its customers.
Description
*Coordinate with suppliers to obtain event itineraries and essential guest information.
*Maintain accurate customer and event records across internal systems.
*Support account management teams by communicating event logistics and delivery updates.
*Manage customer ticketing enquiries and oversee ticketing platform administration.
*Coordinate ticket allocation, dispatch processes, and guest pack preparation.
*Ensure quality assurance of tickets, guest packs, and dispatch documentation.
*Manage postal and courier services, tracking all outgoing and incoming deliveries.
*Handle customer complaints, investigate issues with suppliers, and ensure timely resolution.
*Support operational administration, including onboarding activities, health & safety actions, and information security compliance.


Profile
A successful Administrator should have:
*Previous experience within customer service, guest experience, dispatch, logistics, or event operations.
*Highly organised with exceptional attention to detail and the ability to manage multiple priorities.
*Confident communicator who can build relationships with customers, suppliers, and internal teams.
*Calm and solutions-focused, with the ability to perform effectively in a fast-paced environment.
*Strong administrative and problem-solving skills, with a proactive and customer-centric approach.


Job Offer
*Permanent administrator position offering flexibility and valuable experience
*Potential for professional growth and development within the role.
*Opportunity to work in Maidstone with a collaborative and supportive team.