Helpdesk Operator (Facilities)
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Added before 4 hours
- England,London,City of London
- Full Time, Temporary
- £14.80 per hour, inc benefits
Job Description:
Full job descriptionHelpdesk Operator
National Library | Euston, London£14.80 per hour | Immediate Start | 3-Month Temporary Contract
We are seeking an experienced Helpdesk Operator to join the Estates & Facilities team at a prestigious National Library in Euston.
Key Responsibilities
*Act as the first point of contact for facilities-related enquiries via phone, email, and in person.
*Log and manage service requests through CAFM systems.
*Raise and track work orders, providing timely updates to customers.
*Coordinate meeting room bookings and associated services.
*Support events and provide general administrative support.
*Maintain records, asset registers, and internal signage.
*Escalate service issues and assist in resolving customer complaints.
Essential Skills & Experience
*Previous helpdesk, service desk, or call centre experience.
*Facilities Management experience.
*Excellent customer service and communication skills.
*Strong IT skills, including Outlook, Excel, Word, and database/CAFM systems.
*Highly organised with strong attention to detail.
*Able to prioritise workloads and work independently.
Desirable
*Experience with CAFM or similar facilities management systems.
*Administrative experience within an estates or facilities environment.
Location: Euston, London
Rate: £14.80 per hour
Contract: 3 Months Temporary
Start: Immediate
Apply now if you’re available immediately and have experience in a busy helpdesk or facilities environment.
National Library | Euston, London£14.80 per hour | Immediate Start | 3-Month Temporary Contract
We are seeking an experienced Helpdesk Operator to join the Estates & Facilities team at a prestigious National Library in Euston.
Key Responsibilities
*Act as the first point of contact for facilities-related enquiries via phone, email, and in person.
*Log and manage service requests through CAFM systems.
*Raise and track work orders, providing timely updates to customers.
*Coordinate meeting room bookings and associated services.
*Support events and provide general administrative support.
*Maintain records, asset registers, and internal signage.
*Escalate service issues and assist in resolving customer complaints.
Essential Skills & Experience
*Previous helpdesk, service desk, or call centre experience.
*Facilities Management experience.
*Excellent customer service and communication skills.
*Strong IT skills, including Outlook, Excel, Word, and database/CAFM systems.
*Highly organised with strong attention to detail.
*Able to prioritise workloads and work independently.
Desirable
*Experience with CAFM or similar facilities management systems.
*Administrative experience within an estates or facilities environment.
Location: Euston, London
Rate: £14.80 per hour
Contract: 3 Months Temporary
Start: Immediate
Apply now if you’re available immediately and have experience in a busy helpdesk or facilities environment.
Job number 4068372
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