Full job descriptionA strong opportunity for experienced Trading Application Support experts to join a fast-paced, globally connected FO technology environment.
These roles sit within a global OMS/EMS support team, providing critical L1/L2 support across international trading markets. You’ll work closely with front-office trading desks, brokers, exchanges and infrastructure teams, supporting High/Low Touch Cash Equities, Swaps and F&O.
What you’ll do:
*Provide L1/L2 support for OMS/EMS and electronic trading applications.
*Support daily trading activity across Cash Equities, Swaps and F&O.
*Monitor application health, connectivity and trading/order flow.
*Troubleshoot production issues affecting traders, clients, brokers and exchanges.
*Work with infrastructure and network teams to establish and troubleshoot exchange and broker connectivity.
*Coordinate with global Application Support teams across Pune, the US and Australia.
*Manage incidents, perform root cause analysis and contribute to post-incident reviews.
*Maintain operational procedures, support documentation and knowledge repositories.
*Identify opportunities for automation and continuous service improvement.
What you’ll bring:
*Strong experience supporting OMS/EMS or Electronic Trading applications.
*Previous experience within an Investment Banking, Brokerage or Capital Markets environment.
*Good understanding of electronic order flow and trading workflows.
*Experience with FIX connectivity, broker connectivity and/or exchange connectivity.
*Knowledge of Cash Equities and ideally exposure to Swaps and/or Futures & Options.
*Strong production troubleshooting and incident management experience.
*Comfortable interacting directly with traders and other front-office stakeholders.
*Able to work effectively within a global, follow-the-sun support environment.


Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates