Customer Care Administrator
other jobs Reed
Added before 1 Days
- England,East Midlands,Nottinghamshire
- Full Time, Permanent
- £26,000 per annum, inc benefits
Job Description:
Full job descriptionCustomer Care Specialist & Administration Coordinator
Salary - From £26,000 (dependent on experience)
About the Role
We are looking for a reliable and resilient individual to join our team in a fast-paced, high-volume customer service and administration role.
This is a structured, process-driven position involving a significant amount of telephone communication, coordination, and administrative work.
It suits someone who:
*enjoys routine and organisation
*works well under pressure
*is comfortable managing multiple tasks and interruptions throughout the day
Key Responsibilities
*Manage a high volume of inbound and outbound customer calls daily
*Handle customer queries, including time-sensitive or occasionally challenging situations
*Accurately process data and maintain detailed system records
*Coordinate appointments, schedules, and internal workflows
*Liaise with internal teams to ensure smooth day-to-day operations
*Follow structured processes consistently and efficiently
What This Role Is (Important)
*Fast-paced and sometimes reactive
*Phone-heavy with regular interruptions
*Requires attention to detail and consistency
*Involves working to clear processes and priorities
What This Role Is NOT
*Not a creative or project-based role
*Not highly autonomous in the early stages
*Not suited to someone who dislikes routine or structured work
Skills & Experience Required
*Previous experience in customer service, administration, or operations (2+ years preferred)
*Confident, clear, and professional phone manner
*Strong organisational and time-management skills
*Ability to stay calm and focused under pressure
*Competent with Microsoft Office and general systems
*Able to follow processes accurately and consistently
Ideal Candidate Profile
We are looking for someone who:
*Is reliable, steady, and consistent in their work
*Handles pressure professionally
*Takes ownership of tasks and follows them through
*Is comfortable dealing with repetitive but important tasks
*Works well within a structured team environment
Salary - From £26,000 (dependent on experience)
About the Role
We are looking for a reliable and resilient individual to join our team in a fast-paced, high-volume customer service and administration role.
This is a structured, process-driven position involving a significant amount of telephone communication, coordination, and administrative work.
It suits someone who:
*enjoys routine and organisation
*works well under pressure
*is comfortable managing multiple tasks and interruptions throughout the day
Key Responsibilities
*Manage a high volume of inbound and outbound customer calls daily
*Handle customer queries, including time-sensitive or occasionally challenging situations
*Accurately process data and maintain detailed system records
*Coordinate appointments, schedules, and internal workflows
*Liaise with internal teams to ensure smooth day-to-day operations
*Follow structured processes consistently and efficiently
What This Role Is (Important)
*Fast-paced and sometimes reactive
*Phone-heavy with regular interruptions
*Requires attention to detail and consistency
*Involves working to clear processes and priorities
What This Role Is NOT
*Not a creative or project-based role
*Not highly autonomous in the early stages
*Not suited to someone who dislikes routine or structured work
Skills & Experience Required
*Previous experience in customer service, administration, or operations (2+ years preferred)
*Confident, clear, and professional phone manner
*Strong organisational and time-management skills
*Ability to stay calm and focused under pressure
*Competent with Microsoft Office and general systems
*Able to follow processes accurately and consistently
Ideal Candidate Profile
We are looking for someone who:
*Is reliable, steady, and consistent in their work
*Handles pressure professionally
*Takes ownership of tasks and follows them through
*Is comfortable dealing with repetitive but important tasks
*Works well within a structured team environment
Job number 4069432
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