Full job descriptionImplementation Consultant
We’re working with an exciting and rapidly growing SaaS business that is looking to appoint an Implementation Consultant to join its Customer Success team.
This is an excellent opportunity for a customer-focused professional who enjoys building relationships, running workshops and helping organisations successfully adopt new technology.
The role is less about technical implementation and more about delivering a first-class customer experience. You’ll be the main point of contact throughout the onboarding journey, guiding customers from initial kick-off through to go-live and ensuring they get maximum value from the platform.
The Role
*Lead customer onboarding projects from kick-off through to go-live
*Facilitate discovery sessions and gather customer requirements
*Advise customers on best practice and platform functionality
*Configure platform settings, permissions and user experiences
*Deliver training sessions, workshops and product demonstrations
*Build strong relationships with stakeholders at all levels
*Support user acceptance testing and customer readiness activities
*Work closely with Customer Success, Product and Technical teams
*Drive customer engagement, adoption and satisfaction throughout the implementation journey
About You
We’re keen to speak with candidates who have experience in customer-facing software environments, including:
*Customer Success
*Customer Onboarding
*Software Implementation
*Professional Services
*Solutions Consulting
*Training & Enablement
*Client Services
You’ll likely possess:
*Experience delivering customer-facing SaaS or software projects
*Excellent communication and stakeholder management skills
*Confidence presenting to groups and facilitating workshops
*Strong requirements gathering and problem-solving abilities
*A consultative and relationship-driven approach
*The ability to explain technical concepts to non-technical audiences
*Strong organisational skills and the ability to manage multiple projects simultaneously
What’s In It For You?
*Join a growing software business with ambitious plans
*Work with a wide range of well-known customers
*Clear career progression opportunities
*Hybrid working environment
*Supportive and collaborative culture
*Competitive salary and benefits package