Full job descriptionCompany profile: The company are a Packaging Distributor who are now looking for a Service & Support Executive to join their growing team


Title: Service & Support Executive


Role and Responsibilities:


We’re looking for a customer-focused Service & Support Executive to join an SME environment, acting as a key point of contact for customers and working closely with Sales, Finance, Purchasing and Operations.
*Managing customer enquiries, orders and queries from start to finish.
*Building strong customer relationships and providing excellent service.
*Resolving problems and taking ownership when things go wrong.
*Supporting Sales with customer information, quotations and opportunities.
*Monitoring customer stock, agreements and call-off activity.
*Liaising with suppliers on availability, lead times and deliveries.
*Supporting Finance with invoice and order queries.
*Keeping customer records and information accurate and up to date.
*Identifying opportunities to improve processes and customer experience.


Skills and experience:
*Proven experience in customer service, customer support, account support or a similar role.
*Ideally, experience within packaging, manufacturing, distribution or supply chain.
*Excellent written and verbal communication skills.
*Strong customer focus and a genuine desire to provide a great customer experience.
*Strong problem-solving skills and the ability to think on your feet.
*Takes ownership and sees issues through to resolution.
*Strong organisational and administrative skills with excellent attention to detail.
*Ability to manage competing priorities and work to deadlines.
*Calm and professional when dealing with challenging situations.
*Ability to work collaboratively with colleagues across different areas of the business.
*Good IT skills, including Microsoft Office and CRM/ERP or order management systems.
*Able to maintain confidentiality and handle customer information appropriately.




Salary: Up to £34,000 plus bonus, hybrid working