Full job description
Reservations Admin Agent – Boutique Apartment Hotel, East London
Salary: £30k
Location: East London
Start: Ideally immediately / up to 2 weeks’ notice
We’re working with a high-end, stylish apartment hotel in East London who are looking for a Reservations Admin Agent to join their team and support the Revenue Manager.
This is a great opportunity for someone with previous hotel reservations and administration experience, who is confident using MEWS and enjoys working in a busy, guest-focused environment.
Key Responsibilities*Responding to enquiries from guests, customers, travel agencies and other partners
*Following up on group bookings and agency enquiries
*Managing payment arrangements and ensuring payments are processed correctly
*Handling invoicing and billing
*Dealing with ad hoc queries and requests from individual guests
*Maintaining strong relationships with guests and agency partners
*Managing and updating reservations through the MEWS system
*Supporting the Revenue Manager with general reservations and administrative tasks
*Providing excellent customer service and ensuring enquiries are dealt with promptly and professionally
About YouWe’re looking for someone who has:
*Previous hotel, reservations or hospitality experience
*Strong customer service and administration skills
*Experience with billing and invoicing
*Excellent attention to detail and organisation
*Confident communication skills, both written and verbal
*Hands-on experience using MEWS – this is essential
*The ability to work independently while supporting the wider team
*Availability to start immediately or with a maximum of 2 weeks’ notice
This is a lovely opportunity to join a high-end apartment hotel with a great working environment, and would suit someone who enjoys a varied reservations and administrative role.
Please note: MEWS experience is essential for this position. Applications without previous MEWS experience will not be considered.