Full job descriptionWe are recruiting for an experienced Cisco Network Engineer to join an established managed services team supporting a number of key customers.
This is a remote, home-based Network Engineer role with occasional travel to customer sites. You will provide senior-level remote support and deliver projects across Cisco routing, switching, wireless and security technologies. If you are a CCNP-certified engineer who enjoys resolving complex issues, working closely with customers and keeping up with Cisco technology, this could be the role for you.
Key responsibilities*Provide remote support across a range of Cisco network environments
*Manage and resolve complex incidents, service requests and problems in line with SLAs
*Act as an escalation point for high-priority customer issues
*Troubleshoot Cisco routing, switching, wireless and network security issues
*Complete root cause analysis and clearly document resolutions
*Deliver and support Cisco network projects
*Work closely with customers, Cisco and third-party suppliers
*Mentor junior members of the technical team
*Participate in a 1-in-4 on-call rota
*Provide occasional onsite support when required
Essential experience*Current Cisco CCNP certification
*Previous experience as a Network Engineer within a service provider or MSP environment
*Strong Cisco routing and switching experience
*Good knowledge of Cisco enterprise wireless and network security
*Experience delivering Cisco projects within customer environments
*Strong customer-facing, communication and documentation skills
*Comfortable working independently in a remote Network Engineer position
*Full UK driving licence and willingness to travel occasionally


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