Full job descriptionBUSINESS ANALYST (E-COMMERCE & MICROSOFT DYNAMICS 365)


*£45,000 - £55,000
*Lincolnshire - Office-based
*Dynamics 365 / E-Commerce / Digital Transformation
*


THE ROLE
An award-winning digital transformation consultancy in Lincolnshire is looking for an experienced Business Analyst to support a major, high-profile transformation programme spanning e-commerce platforms and Microsoft Dynamics 365. You’ll confidently bridge the gap between business stakeholders and technical delivery teams - gathering and documenting requirements, analysing existing processes, identifying opportunities for improvement, and translating business needs into clear functional requirements. A key focus is supporting the implementation and integration of an e-commerce platform with Microsoft Dynamics 365. This is a hands-on role that demands excellent stakeholder engagement and previous experience on digital transformation programmes.


ABOUT THE CLIENT
Our client is an award-winning digital transformation consultancy specialising in innovative software solutions, enterprise systems and digital platforms for organisations across both the public and private sectors. This role sits within a wider transformation programme in a collaborative, fast-paced environment - an excellent opportunity to make an impact on a high-profile project.


THE BENEFITS
*Permanent role on a high-profile, high-impact digital transformation programme
*A collaborative, fast-paced environment working alongside Product Owners, Project Managers, e-commerce specialists and delivery teams
*Genuine ownership across the full project lifecycle, from requirements through to UAT and user adoption
*Office-based in Lincolnshire with an immediate start available


THE BUSINESS ANALYST ROLE
*Lead business requirements gathering workshops with stakeholders at all levels
*Analyse current ("As-Is") processes and design future ("To-Be") processes
*Produce high-quality documentation - BRDs, functional specifications, user stories, process maps, gap analysis and use cases
*Support the implementation of Microsoft Dynamics 365 solutions and their integration with e-commerce platforms
*Analyse data flows, integrations and business processes
*Work alongside e-commerce specialists to improve customer journeys and online purchasing experiences
*Support backlog refinement, prioritisation and User Acceptance Testing (UAT)
*Identify risks, dependencies and business impacts throughout the lifecycle
*Support change management and user adoption activities


ESSENTIAL SKILLS
*Business analysis within digital transformation programmes
*Delivering projects involving Microsoft Dynamics 365
*E-commerce platforms and online customer journeys
*Business process mapping and gap analysis
*Requirements elicitation, documentation and user story creation
*Stakeholder management at all organisational levels
*Running workshops and facilitating business discussions
*UAT planning and execution
*Working within Agile delivery environments


Highly desirable: Dynamics 365 Customer Engagement (CRM) or Finance & Operations; e-commerce platforms such as Shopify, Optimizely, Magento (Adobe Commerce) or BigCommerce; customer portals, payment gateways, CRM/API integrations, membership platforms; Azure DevOps, Jira, Visio or BPMN.