Full job descriptionHousing Officer
Location: Norfolk
Salary: £28-30 Per Hour
Hours: Full-time
Contract: Interim & temporary to permanent available
We are currently recruiting for an experienced Housing Officer to join a well-established housing organisation. This is an excellent opportunity for a proactive housing professional who enjoys working with residents, managing tenancy-related matters and making a positive difference within local communities.
The role
As a Housing Officer, you will take responsibility for a defined caseload of properties and residents, providing a professional and responsive housing management service.
You will be responsible for managing day-to-day tenancy matters, supporting tenancy sustainment and addressing issues such as rent arrears, anti-social behaviour, tenancy breaches and safeguarding concerns.
The role will involve regular contact with residents, property visits and partnership working with internal teams and external agencies.
Key responsibilities
*Manage a portfolio of properties and residents effectively.
*Provide advice and support to residents throughout their tenancy.
*Monitor and manage rent arrears and take appropriate action where required.
*Investigate and manage anti-social behaviour and tenancy breaches.
*Carry out tenancy visits, inspections and neighbourhood visits.
*Support vulnerable residents and identify safeguarding concerns.
*Work collaboratively with external agencies and partner organisations.
*Maintain accurate records and ensure casework is managed effectively.
*Ensure all housing management activity complies with relevant legislation, policies and procedures.
*Resolve resident enquiries and complaints professionally and within agreed timescales.
*Contribute to tenancy sustainment and positive community outcomes.
What we’re looking for
The successful candidate will ideally have previous experience working within social housing, housing management, tenancy management or a similar environment.
We are particularly interested in candidates who have:
*Previous experience managing a housing caseload.
*Knowledge of tenancy management and relevant housing legislation.
*Experience dealing with rent arrears, ASB and tenancy breaches.
*Strong communication and interpersonal skills.
*The confidence to deal with challenging conversations and situations.
*Excellent organisational and case management skills.
*A customer-focused and solution-oriented approach.
*The ability to work independently while contributing effectively to a wider team.
*Good IT and administrative skills.
Why apply to be a Housing Officer?
This is a fantastic opportunity to join a supportive housing team where you will have the opportunity to develop your experience and make a genuine difference to residents and communities.
Interested? If you have housing management experience and are looking for your next opportunity, we’d be keen to hear from you.
If you feel you meet the above criteria for a Housing Officer please apply with an up-to-date CV or contact us for further information about the role.