Full job descriptionAre you organised, commercially minded and passionate about delivering a great customer experience?
Our client is looking for a Customer Excellence Coordinator to join a busy team, looking after existing customers, managing enquiries, processing orders and helping to identify opportunities to strengthen and grow customer relationships.
This is a varied role where no two days will be quite the same. You’ll be the first point of contact for customers, making sure enquiries are handled promptly, information is kept up to date and customer requirements are followed through from start to finish.
Key Responsibilities:
*Process customer orders accurately and efficiently
*Act as the first point of contact for all customer queries
*Identify opportunities to upsell products and services
*Build and maintain long-term relationships with existing customers
*Maintain accurate CRM and system records
*Coordinate with internal teams to meet customer deadlines
Who They’re Looking For:
*Excellent communication and telephone skills
*High attention to detail and strong organisation skills
*A proactive and commercially aware approach
*Ability to multitask and prioritise a busy workload
*A positive, solutions focused attitude
*Strengthen customer relationships and support account growth
*Confidence using CRM and computer systems
*A collaborative team player who is confident using their initiative
Benefits:
*23 days holiday plus bank holidays (increasing with service)
*Standard pension scheme
*Quarterly company growth bonus scheme
*Opportunities for continuous personal growth and development
Great with customers, organised and ready for your next move? Get in touch today to find out more.