Full job descriptionHome to School Passenger Assistant
*Location: Wigan Borough
*Job Type: Term-time, Split-shift
*Hourly rate: £13.90 per hour
*Length of role: Initial 2-3 months. Potential to extend.
*Hours: Hours are school pick up and school drop off 7:30-10 14:30-16:00 or around these hours.
Join #TeamWigan as a Home to School Passenger Assistant, supporting children and young people with Special Educational Needs & Disabilities (SEND) during their daily commutes to and from schools and colleges. This vital role ensures the safety, comfort, and wellbeing of all passengers, helping them arrive calm, settled, and ready to learn.
Day-to-day of the role:
*Assist passengers on and off the vehicle at the start and end of their journey as required.
*Ensure all passengers are safely received into the educational establishment they are attending and safely arrive at their home destination at the end of the day.
*Work with and engage passengers with a range of disabilities and complex needs.
*Deal with challenging behaviours and promote a calm and relaxed environment for all passengers.
*Update management with successful intervention techniques which can be captured electronically and used as best practice throughout the Passenger Assistant cohort.
*Complete detailed, accurate, and timely incident reports as required.
*Build effective relationships with passengers, their families, carers, and schools to ensure an outstanding, reliable service.
*Attend all mandatory staff engagement sessions, My Time interviews, and training courses as directed.
Required Skills & Qualifications:
*Flexible and positive attitude to short notice route alterations which support wider service outputs.
*Understanding of the Local Kitchen, Transport & Road Safety (LTRS) management chain and ensure communication is timely, precise, and effective with all stakeholders.
*Physically able to carry out the tasks associated with the role, including frequent bending, stretching, and lifting.
*Knowledge and understanding of safeguarding procedures for vulnerable children.
*Excellent communication and interpersonal skills.
*Digitally confident and able to handle data responsibly in compliance with GDPR.
*Initiative to respond to and resolve problems as required.
*Ability to work independently and as part of a team with your contracted taxi driver.
*Punctual, reliable, and of smart appearance.