Full job descriptionAre you a seasoned professional in risk, compliance, and complaints management with a passion for healthcare? If so, this role could be the perfect next step in your career. Join a dynamic Quality & Governance Team as a Risk and Governance Manager, where your expertise will be pivotal in shaping and maintaining a robust risk, compliance, and complaints management framework across a fast-growing private healthcare organisation. This is a fully remote position.
Key duties and responsibilities:
- Lead and maintain the organisation-wide risk management framework.
- Oversee corporate and service-level risk registers, ensuring regular review.
- Support teams in identifying, assessing, and mitigating various risks.
- Monitor risk themes and escalate concerns appropriately.
- Act as a lead for ISO and quality compliance.
- Manage the complaints process in line with PSIRF and regulatory requirements.
- Conduct Level 4 complaints and appeals.
- Develop and implement policies, procedures, and SOPs related to quality, complaints, clinical governance, risk, and compliance.
- Design and coordinate audit programmes and support internal audits.
- Prepare high-quality reports on clinical governance, risk, compliance, and complaints.
Skills and experience:
Essential:
- Extensive experience in governance, clinical governance, complaints, quality, and risk within private healthcare or the NHS.
- Knowledge of national policies and standards related to patient care quality.
- Proven ability to develop and implement governance and risk management frameworks.
- Strong knowledge of ISO regulation, auditing, and duty of candour requirements.
- Experience managing complaints processes and conducting complex investigations.
- Excellent written communication skills and experience drafting complaint responses.
- Demonstrable experience with PSIRF and ISO auditing.
Desirable:
- Experience in private healthcare and remote or digital care models.
- Experience working across multiple clinical or service lines.
- Background in rapidly growing healthcare organisations.
Personal qualities:
- Adaptable, assertive, and excellent in communication.
- Independent, dependable, and trustworthy.
- Compassionate in handling complaints.
- Organised, solution-oriented, and self-motivated.
If you are ready to take on a challenging and rewarding role that will allow you to make a significant impact on patient safety and quality improvement, apply now. Seize this chance to advance your career and contribute to a thriving healthcare environment. Submit your application today! This position is fully remote.