Full job descriptionReceptionist
Falkirk

Competitive Salary £27,000 - £28,000

Full-Time | Office Based
The Opportunity
A well Respected Family Law Firm are seeking a professional, organised, and personable Receptionist to join our busy Falkirk office.
As the first point of contact for clients visiting or contacting the firm, you will play a vital role in creating a positive and professional experience while supporting the wider legal team with a range of administrative duties. We are looking for an individual with excellent communication skills, strong attention to detail, and a positive can-do attitude.
This role would suit a receptionist, administrator, customer service professional, or legal support professional looking to join a respected local law firm.
Key Responsibilities
*Meet and greet clients and visitors in a professional and welcoming manner
*Manage incoming telephone calls and direct enquiries to the appropriate department
*Handle client enquiries via telephone, email, and in person
*Coordinate meeting room bookings and prepare rooms for client meetings
*Manage incoming and outgoing post, deliveries, and correspondence
*Assist with new client enquiries and onboarding processes
*Maintain accurate records and update client information within the firm’s systems
*Undertake general administrative tasks including filing, scanning, photocopying, and data entry
*Provide administrative support to solicitors, legal secretaries, and the wider office team
*Ensure reception and communal areas remain professional and welcoming at all times
*Support the smooth day-to-day running of the office
Benefits
*Competitive salary
*Company pension scheme
*Private medical insurance
*Free on-site parking
*Flexible working hours
*Friendly and supportive working environment
*Career development opportunities within a well-established legal practice


Skills & Experience Required
*Previous experience in a receptionist, front-of-house, administration, or customer service role
*Exceptional interpersonal and communication skills
*Professional appearance and telephone manner
*Strong organisational skills with the ability to multitask effectively
*Excellent attention to detail
*Good working knowledge of Microsoft Office, including Word, Outlook, and Excel
*Confidence using computer systems and databases
*Ability to work independently and as part of a team
*A positive, proactive, and professional approach to work
Desirable
*Previous experience within a legal, professional services, or office environment
*Experience using case management or CRM systems
*Knowledge of client onboarding and compliance procedures


About You
You will be a friendly and approachable individual who enjoys interacting with people and delivering excellent customer service. You will be highly organised, dependable, and capable of managing a busy reception desk while supporting colleagues across the business. A strong work ethic and willingness to assist wherever needed are essential.
Location
This role is based in Falkirk (FK1). Applicants should be able to reliably commute or be willing to relocate prior to commencing employment.
Interested?
If you are an experienced Receptionist or Administrator looking to join a respected and growing legal practice, we’d love to hear from you.