Full job descriptionWe are seeking an experienced Residential Building Manager to oversee the day to day operation of a prestigious residential development in London.
The role requires a visible and hands on manager who can build strong relationships with residents, lead teams effectively and ensure high standards are maintained throughout the development.
Key Responsibilities:*Take overall responsibility for the day to day management and presentation of the residential development.
*Ensure operational standards, procedures and service levels are consistently maintained.
*Support the resolution of maintenance, technical, health & safety and operational issues.
*Carry out regular building inspections, identifying areas requiring improvement and ensuring appropriate action is taken.
*Support emergency situations and urgent operational matters where required.
*Act as a senior point of contact for residents, providing a professional, visible and approachable management presence.
*Maintain high standards of resident experience through proactive communication and engagement.
*Manage escalated resident queries, complaints and service issues through to resolution.
*Coordinate building communications, notices and resident updates.
*Attend and support resident meetings, forums and engagement sessions where required.
*Support the delivery of all relevant health & safety, fire safety and statutory compliance requirements.
*Ensure building procedures, records, signage and resident-facing information remain accurate and compliant.
*Develop, review and maintain Standard Operating Procedures (SOPs) for key operational and resident facing services.
*Ensure relevant processes and procedures are understood and followed by the wider site team.
*Report incidents appropriately and support insurance claims or investigations where required.
Person Specification:*Previous experience within residential property, estate or building management.
*Experience within a high quality residential or mixed-use environment.
*Good understanding of leasehold residential management, service charges and compliance requirements.
*Experience managing external contractors and service providers.
*Relevant property management qualification, or working towards one.
*A recognised health & safety qualification such as IOSH Managing Safely.
Skills & Attributes:*Strong leadership and people management skills.
*Excellent communication and resident facing experience.
*Highly organised with the ability to manage multiple operational priorities.
*Commercially aware with a good understanding of budgets and expenditure.
*Confident dealing with residents, contractors and senior stakeholders.
*Calm and professional when handling complaints, emergencies or challenging situations.
*Proactive, solution focused and comfortable taking ownership.
*Strong attention to detail with a commitment to maintaining high standards.
*Flexible and willing to provide hands-on operational support when required.