Full job descriptionWe are working with a large, established organisation looking to appoint an experienced Credit Control Manager to lead its multi-site Credit Control and Cash Allocation function.
Managing a team of 12 across London and Manchester, you will take ownership of group debt exposure, drive collections performance and ensure the team consistently delivers against its KPIs. This is a highly visible role involving regular interaction with senior finance leadership and operational stakeholders.
Key responsibilities:
*Lead, motivate and develop a team of Credit Controllers and Cash Allocation professionals
*Drive the collection of outstanding debt and improve aged-debt performance
*Allocate workloads and ensure consistent customer service across the function
*Oversee credit notes, write-offs and internal control procedures
*Manage complex escalations and negotiate settlements with difficult payers
*Liaise with solicitors and external debt collection agencies when required
*Produce regular debtor reporting and commentary for senior leadership and Board packs
*Support cash-flow forecasting by providing accurate collection projections
*Develop KPIs, performance metrics and quarterly team targets
*Own and improve Credit Control procedures and processes
*Identify opportunities to optimise Dynamics AX and other systems
The successful candidate will have proven experience managing a Credit Control team within a complex organisation, alongside strong stakeholder management, reporting and process-improvement skills. You will be confident dealing with senior leaders, external agencies and challenging debtors.
Regular travel to the Manchester office will be required.
Please apply or contact me directly for further information.