Full job description

Credit Controller (3-Month Contract)
Location: Medway, Kent
Contract Length: 3 Months
Hours: Part-Time, 3 Days per Week
Salary: £13.50 - £15.00 per hour
Start Date: Immediate
The Role
An established and growing manufacturing business based in Medway is seeking an experienced Credit Controller to join its finance team on a 3-month contract. This is an excellent opportunity for a proactive and commercially minded individual to make an immediate impact by reducing aged debt, improving cash flow, and supporting the wider finance function during a busy period.
Working closely with the Finance Manager, you will take ownership of the sales ledger and be responsible for maintaining strong customer relationships while ensuring outstanding balances are collected efficiently and professionally. The successful candidate will be confident working in a fast-paced environment, managing a high volume of accounts, and resolving customer queries quickly to minimise payment delays.
This role would suit someone who enjoys building rapport with customers, is highly organised, and has a proven track record of achieving collection targets while delivering excellent customer service.
Key Responsibilities
*Proactively manage and collect outstanding debt across a portfolio of customer accounts.
*Contact customers by telephone and email to secure timely payment of invoices.
*Investigate and resolve invoice queries, disputes, and payment issues.
*Maintain accurate records of collection activity and customer communications.
*Monitor customer credit limits and escalate potential risks where necessary.
*Reconcile customer accounts and resolve discrepancies.
*Allocate incoming payments accurately and in a timely manner.
*Produce and analyse aged debt reports for management review.
*Work closely with internal departments, including Sales, Operations, Customer Service, and Finance, to resolve issues affecting payment.
*Support month-end reporting and accounts receivable activities.
*Assist in implementing best practice credit control procedures to improve cash collection performance.
*Ensure customer account information is maintained accurately and in line with company policies.
Candidate Requirements
*Previous experience within a Credit Control or Accounts Receivable role.
*Demonstrable success in reducing aged debt and improving cash collection performance.
*Excellent communication and relationship-building skills.
*Confident and professional telephone manner.
*Strong negotiation skills with the ability to handle challenging conversations professionally.
*Ability to prioritise workload and manage multiple accounts effectively.
*High levels of accuracy and attention to detail.
*Experience working within a manufacturing, food production, FMCG, or distribution environment would be advantageous.
*Good working knowledge of Microsoft Excel and accounting or ERP systems.
*Ability to work independently and use initiative.
*Available to start immediately or at short notice.