Full job descriptionMembership & Customer Services Representative
Location: Eastleigh (Hybrid – 1 day remote per week)
Salary: £27,000 Base + Benefits
About the Role
Our client is looking for a friendly, organised and customer-focused Membership & Customer Services Representative to join a friendly team.
This is an office-based customer service role where you will be one of the main points of contact for customers and members. You will speak with customers over the phone, help them with their membership enquiries, collect and process their information, and ensure their details are accurately registered on internal systems.
You will also support customers through the membership process, making sure they receive a professional and helpful service from their first enquiry through to becoming a registered member.
Key Responsibilities
*Speak with customers and prospective members by telephone, providing friendly and professional customer service.
*Respond to membership enquiries and provide clear information about the organisation and its services.
*Register new members and accurately enter their details onto the internal database/system.
*Upload and maintain customer and membership information, ensuring records are accurate and up to date.
*Process membership applications and related documentation.
*Follow up with customers where additional information is required.
*Handle customer queries and resolve straightforward issues, escalating where necessary.
*Maintain a high level of accuracy when handling customer information and data.
*Work as part of a supportive team to ensure customers receive a positive experience.
*Follow company procedures relating to confidentiality, GDPR and data protection.
*Carry out general administrative and customer service duties as required.
About You
We are looking for someone who enjoys speaking to people and providing a great customer experience. You should be confident communicating over the phone, comfortable using computer systems and able to work accurately with customer information.
Ideally, you will have:
*Previous experience in a customer service, administration or office-based role.
*Good verbal and written communication skills.
*A friendly and professional telephone manner.
*Good attention to detail and accuracy when entering information.
*Confidence using databases, Microsoft Office and other computer systems.
*Good organisational skills and the ability to manage your workload.
*A positive, helpful and team-focused approach.
*The ability to handle customer information sensitively and confidentially.
Why Join?
This is a great opportunity for someone looking to build their career in customer service and membership administration within a friendly and established organisation.
You will receive training on internal systems and processes and will play an important role in helping customers become members and ensuring they receive a positive experience throughout their journey.