Full job descriptionOnboarding Specialist

Fully Remote

9-Month FTC

£30k

Your New Role

Working within the Customer Experience department, you will join
the team as an Onboarding Specialist. In this role, you will
manage the key handover point for customers after point of sale,
guiding schools through their onboarding journey from initial
setup to confident use of the service. You will ensure a smooth
start to the customer experience and coordinate handovers to
trainers while resolving queries efficiently.

To Ensure Your Success

You will have previous customer-facing and onboarding experience,
with strong communication, presentation, and organisational
skills. You will be confident leading customers through guided
onboarding journeys, managing calls and emails, and capturing key
information in CRM systems. Experience with Teams, Zoom, and
different software platforms is essential, alongside attention to
detail, problem-solving, and teamwork.

In Return

You will join a supportive and collaborative team, contributing
to a seamless onboarding experience for schools and helping to
drive customer satisfaction and retention. The role offers
development opportunities, a chance to make an impact on the
customer journey, and the opportunity to work in a
high-performing, customer-focused environment.