Full job descriptionCustomer Account Manager
£28,000–£30,000 + commission (£34,500–£36,500 OTE)
8am–5pm, Monday to Friday25 days holiday
We’re recruiting for an Internal Account Manager to join a busy, customer-focused sales office. This isn’t a telesales role — it’s about building relationships, introducing products, developing accounts and creating new opportunities through confident, proactive customer contact.
You’ll manage a portfolio of existing customers while identifying ways to grow sales, improve retention and promote new products and services.
Key Responsibilities
*Manage and develop existing customer accounts
*Build strong customer relationships and increase retention
*Introduce new products and services to customers
*Manage quotations and follow up to convert sales
*Generate new opportunities through proactive customer contact
*Upsell and identify account development opportunities
*Respond promptly to incoming calls and emails
*Process sales orders accurately and efficiently
*Manage bespoke products and stock-holding requirements
*Provide delivery updates and ETAs
*Manage the sales inbox and ensure enquiries are handled quickly
*Process and follow up new enquiries
*Complete and action daily reports
*Provide stock quotations and pricing information
*Support the External Sales team
*Maintain accurate customer records and reports
*Ensure high levels of accuracy and attention to detail
About You
*Experience in internal sales, account management or customer service
*Confident communicating with customers at all levels
*Commercially aware and proactive in spotting sales opportunities
*Strong relationship-builder with excellent follow-up skills
*Positive, customer-focused and highly organised
*Accurate, reliable and able to manage a varied workload
If you’re a proactive, customer-focused sales professional who enjoys introducing products, developing accounts and building strong relationships, we’d love to hear from you.