Full job descriptionOur client is a well established business based in Thurrock who are seeking an experienced Credit Controller to take ownership of a varied debtors ledger covering multiple revenue streams.
Duties will include:
*Taking ownership of the credit control function and aged debt portfolio.
*Proactively manage and reduce outstanding debt.
*Implement effective collection strategies to maximise cash flow and minimise bad debt exposure.
*Monitor customer payment performance and escalate issues where necessary.
*Negotiate payment plans whilst maintaining strong customer relationships.
*Produce debt analysis and cash collection reports for senior management.
*Build strong relationships across finance, operations, and senior management teams.
*Act as the main point of contact for complex customer account issues and escalated debt matters.
*Support and guide colleagues on credit control best practices.
*Manage disputed accounts and complex debt recovery cases through to resolution.
*Liaise with solicitors, debt collection agencies, and external stakeholders when required.
*Ensure legal referrals are supported by accurate documentation and records.
*Monitor ongoing legal cases and provide regular updates
*Oversee the accuracy and integrity of customer account records and the sales ledger.
*Reconcile accounts and investigate discrepancies.
*Produce aged debt reports, KPIs, and collection performance data.
*Support month-end processes and financial reporting requirements.
*Identify and implement improvements to credit control procedures.
**Please note that this role is full-time office based and working hours are 9.00am-17.00pm