Full job descriptionCustomer Service Advocate/Associate
*Location: Exeter, Weston, or Tolvaddon (Cornwall) office (flexible depending on candidate location)
*Salary: £33,163 per annum
*Job Type: Full-time, 6-month FTC
*Hours: 37 hours per week, Monday to Friday
*Start Date: ASAP
*End Date: February 2027
*Application Closing Date: 13/09/2026
*Interview Date: To be confirmed
Are you a highly resilient, empathetic, and solution-oriented individual who thrives on resolving complex, high-stakes issues? Do you see complaints not as criticism, but as valuable opportunities to improve services, strengthen processes, and build lasting customer relationships? If so, this role could be the perfect fit for you.
Day-to-day of the role:
*Handle customer feedback, including complaints and compliments, with professionalism and care.
*Work collaboratively across the business to resolve issues, identify root causes, and contribute to service improvements.
*Tailor support services to proactively reduce complaints and increase customer satisfaction.
*Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
*Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
*Review customer feedback to develop actionable improvement plans and support a high-performance team culture.
Required Skills & Qualifications:
*Proven experience of managing customer service complaints.
*Customer Service qualification (or equivalent experience through work or study), or willingness to work towards.
*Experience in working in a customer service environment.
*Desirable: Experience creating reports along with knowledge of performance monitoring and management, knowledge of social housing policy, experience of scheduling activities, events or deliveries, and using a booking system or software.
*Relevant qualification in Business Administration or equivalent is a plus.
Benefits:
*Opportunity to work in a dynamic and supportive environment.
*Hybrid working option with 2-3 days per week in the office, depending on business needs.
*Be part of a team that values your input and supports your growth.
If this sounds like you, apply with your CV today! For more information, please contact Emma Hutchings at the Reed Devon & Cornwall office today.