Full job descriptionSales Coordinator
Permanent / Monday - Friday 8.30pm - 5pm
Stoke on Trent
£28,520 per annum + benefits

Are you an organised, commercially minded Sales Co-ordinator who enjoys being the person who keeps everything moving?

We’re working with a well-established and highly successful business based in Stoke-on-Trent, who are looking to strengthen their Sales Team with an experienced Sales Co-ordinator.

This is a fantastic opportunity to join a growing organisation with ambitious plans for the future, where you’ll play an important role in supporting major customer accounts and ensuring the sales operation runs smoothly from order through to delivery.

The Role

Working closely with the Sales Managers and Directors, you’ll provide day-to-day support across a portfolio of National Accounts, helping to ensure customers receive an exceptional level of service and that orders are processed accurately, efficiently and on time.

This is a busy and varied role where attention to detail really matters. You’ll be dealing with customers, internal departments, and suppliers, managing information, resolving queries, and keeping everyone up to date.

Key Responsibilities

*Supporting the National Account Managers and Sales Directors with the day-to-day management of key customer accounts
*Processing customer orders accurately and working towards 100% fulfilment wherever possible
*Managing customer requests including product information, images, specifications, line forms and quality requirements
*Liaising with internal departments to gather and provide accurate information to customers
*Reviewing supplier manuals and ensuring relevant requirements are accurately recorded within the system
*Coordinating customer re-work requirements and communicating these effectively to the relevant departments
*Attending customer meetings to discuss stock levels, future availability, and service performance
*Handling customer queries including delivery discrepancies, pricing, and general account enquiries
*Monitoring and managing backorders, ensuring these are followed up and completed on a weekly basis
*Producing reports and carrying out checks to ensure orders have been processed accurately
*Managing multiple priorities and deadlines within a fast-paced sales environment

You’ll ideally have:

We’re looking for someone who already understands sales administration and sales processes and is comfortable working in a busy, customer-focused environment.

You’ll need to be organised, commercially aware and confident communicating with customers and colleagues at all levels.

Most importantly, you’ll be someone who takes pride in getting things right.
We’re looking for:

*Previous experience within a Sales Co-ordinator, Sales Administrator, Sales Support, or similar role
*A good understanding of sales processes and customer account management
*Strong IT skills, including proficient Microsoft Excel, Outlook, and PowerPoint
*Exceptional attention to detail and accuracy
*Excellent organisation and time management skills
*Strong written and verbal communication skills
*The confidence to liaise with customers and internal teams
*A proactive approach and the ability to work well under pressure
*The ability to manage multiple deadlines and priorities effectively
*A genuine commitment to delivering excellent customer service


What’s in it for you?

This is more than just a Sales Administration position. You’ll be joining an established business with ambitious growth plans, where there is plenty of opportunity to develop your skills, build your commercial experience and progress your career.

The benefits package includes:

*33 days’ annual leave
*Free on-site parking
*Complimentary drinks
*On-site canteen facilities
*Staff discount across the product range
*Annual bonus scheme
*Training and development opportunities
*Eye care allowance
*Employee Assistance Programme
*Long-service incentives and rewards
*Exclusive discounts on cinema, holidays, days out, restaurants and much more
*Refer a Friend Scheme

If you’re ready to take the next step in your career, we’d love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process.

Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.